Summary
Overview
Work History
Education
Skills
Timeline
Generic

DORNEISHA CROCKETT-INGRAMS

Palmdale,CA

Summary

Compassionate and dedicated professional seeking to acquire a position with the Palmdale School District supporting students with autism. Bringing hands-on experience in classroom, one-on-one, and group settings, with a proven ability to implement individualized support strategies, foster social and academic growth, and create an inclusive learning environment for students. Skilled in communication, patience, and behavior management, with a commitment to helping every student reach their fullest potential.

Overview

16
16
years of professional experience

Work History

Front Desk Receptionist

Alluring Curves Beauty Bar
03.2020 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored office supplies by checking inventory and placing orders.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Prepared data by compiling and sorting information.

Sales Agent

Primerica
02.2017 - 03.2020
  • Top sales producer in a competitive market, assist clients with financial needs analysis and help them to compile A financial game plan
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
  • Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
  • Evaluated leads obtained through direct referrals, lead databases, cold calling, and follow-ups with leads to secure new revenue
  • Directed several employees and preferred partners to facilitate sales and renewals of stop-loss products
  • Organized offices and shelves to maintain business visual appeal, engage customers and promote specific sales and products
  • Logged reports, expenses, receipts and sales documents into digital database
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments

Discharge Coordinator

View Heights IMD.
01.2016 - 08.2018
  • Facilitating a safe discharge of hospital patients to the appropriate setting, ensuring continuity of care as appropriate
  • Providing hands-on support to ages 10-65 with autism in classroom and one-on-one settings, fostering social and academic development.
  • Support students in developing life skills, communication, and independence through structured routines and positive reinforcement.
  • Keep accurate records and notes so that other health-care professionals can see what is needed or what is in place
  • Utilized patience, empathy, and behavioral management techniques to de-escalate challenging situations.
  • Coordinate several aspects of a patient’s care before the patient can be released from the hospital. Excellent organization skills are needed
  • Work with other medical professionals, hospital utilization review committees and family members. They must be team players and be able to communicate effectively with all parties involved
  • Developed and implemented treatment plans and modified when needed
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders

Ambassador

AMAZON
06.2014 - 12.2015
  • Responsible for training all new hires, completing hire packets also entering all information into the systems, data entry, track
  • Inventory, organize space, pull orders, restock materials as needed or when required, process and package goods in a time
  • Efficient manner, answer/ transfer phone calls and organize space in the warehouse and perform cleaning duties
  • Represented company at public service events and client registration
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data

Customer Service Rep

RANDSTAD STAFFING
05.2012 - 04.2014
  • Receive and verify invoices and requisitions for warehouse products and services
  • Verify that transactions comply with financial policies and procedures and that proper approval is obtained
  • Prepare and enter invoices into the system for payment which includes purchase orders/receivers matching
  • Manage weekly check run for regular vendor invoices, bonus card payments, and customer refund checks
  • Process bills for several accounts
  • Setup and maintain a complex filing system of accounts payable vendor maintenance
  • Respond to questions and make calls/emails regarding billing problems and provide backup to other positions within the department
  • Answered customer telephone calls promptly to avoid on-hold wait times

Commercial Driver

PEAK PERFORMANCE TRANSPORTATION
05.2009 - 04.2012
  • Safely transported individuals with disabilities and autism between adult classroom settings, community sites, and home environments, ensuring comfort and security during travel
  • Follow set procedures to check the bus each morning ensuring it is in proper working order including checking for proper maintenance and safety; at conclusion of the day's route
  • Assisted wheelchair clients with boarding, exiting, and mobility needs, providing hands-on support with patience and care.
  • Supported on-site indoor and outdoor activities, fostering social engagement, independence, and inclusion for individuals with diverse abilities.
  • Enhanced company reputation with excellent customer service and professional demeanor during deliveries.

Education

High School Diploma -

Inglewood High School
Inglewood, CA
2002

Skills

  • Positive reinforcement
  • Verbal and written communication
  • One-on-one and small group instruction
  • Functional behavior assessment
  • Classroom support for students with autism spectrum disorder (ASD)
  • Hands-on assistance with daily learning activities and life skills
  • Development of individualized support strategies (IEPs, accommodations)
  • Collaboration with parents support staff
  • Data entry
  • Telephone etiquette
  • Document management
  • Driver training experience

Timeline

Front Desk Receptionist

Alluring Curves Beauty Bar
03.2020 - Current

Sales Agent

Primerica
02.2017 - 03.2020

Discharge Coordinator

View Heights IMD.
01.2016 - 08.2018

Ambassador

AMAZON
06.2014 - 12.2015

Customer Service Rep

RANDSTAD STAFFING
05.2012 - 04.2014

Commercial Driver

PEAK PERFORMANCE TRANSPORTATION
05.2009 - 04.2012

High School Diploma -

Inglewood High School

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