Dorota Chojnowska
Bel Air,MD
Summary
Results-driven professional accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for ServSafe policies.
Overview
12
12
years of professional experience
Work History
Certified Restaurant Supervisor
NPC International Wendy's
Baltimore, MD
09.2009 - 04.2021
- Communicated well and used strong interpersonal skills to establish positive relationships with frequent guests while encouraging feedback to implement helpful changes and employees that provided hospitable, professional service while following ServSafe policies and business initiatives.
- Exhibited a detailed knowledge of foods, beverages, supervisory duties, service techniques, and guest.
- Assisted staff when needed in front and back of the house, dining room service and food preparation while building relations with newly obtained and continuing positive relationships with frequent guests.
- Efficiently resolved and attended problems or concerns to the satisfaction of all involved parties while delivering quality service by providing a warm and welcoming environment.
- Continually monitored the restaurant and took appropriate actions to ensure food quality while ensuring loss was minimized to misusage of food inventory and supplies through proper supervision, staff training and service standards were met.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Collaborated with the general manager and other managers to analyze and approve all selections by optimizing profits by controlling food, beverage, supplies, and labor costs on day-to-day basis.
- Managed the daily function, maintaining the front and back of the house inventory of food, beverage and supplies while reporting to the food count program each shift in being a lead.
- Ensured proper cleanliness was maintained in all areas of the front and back of the house by assigning staff to an appropriate task while on a day-to-day basis on night and morning shifts.
- Overseeing the front and back of house personnel to maintain adequate staffing and minimize overtime while collaborating with the general manager.
- Performed various financial activities such as cash handling and assigning front and back of the staff to cash register till at the start of the shift in the amount of $120 during morning, afternoon, evening and per each alteration of staff to report cash register till precisely at the end of the staff shift while using the cash count reporting program in order to complete the deposit preparation in the amount between of $200 to $2,500 per each cash register till to be totaled initially by staff and accurately deemed by myself to guarantee proper reporting and physical cash to be stored in a safe for each cash register till.
Education
Technical Certification - Horticulture Science
Centrum Kształcenia Ustawicznego W Zespole Szkół (
Częstochowa, Poland05.1989
Skills
- POS System Operations
- POS Inventory System Operation
- Operational Efficiency
- Data Entry and Maintenance
- Customer Retention Strategies
- Delegating Assignments and Tasks
- Supply Ordering and Management
- Food Safety and Quality
- Monitoring Food Preparation
- Critical Thinking
- Food Plating and Presentation
- Kitchen Equipment Maintenance
- Customer Service Standards
- Customer Satisfaction
Languages
Polish
Native or Bilingual
Timeline
Certified Restaurant Supervisor
NPC International Wendy's
09.2009 - 04.2021
Technical Certification - Horticulture Science
Centrum Kształcenia Ustawicznego W Zespole Szkół (