Dorota "Dori" Johnson
Property and Administrative Manager
Las Vegas,NV
Summary
Positive and diligent Property and Administrative Manager with demonstrated operational and leadership skills. Offering 5+ years of experience paired with goal-oriented and performance-minded approach. Responsible, committed to ensuring inviting and comfortable environment for residents. Offering excellent organizational and time management skills. Meticulous, well-organized and decisive, skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Ready to leverage training and experience to take on new professional challenges. Hardworking and passionate, ready to help team achieve company goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
General Services Corporation, GSC
09.2017 - 05.2023
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed and implemented marketing strategies to increase occupancy rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed, reviewed and submitted property operating and capital budgets.
- Increase positive reviews on Google in short period of time (34 consecutive 5-Star reviews in 6 months)
- Administered operations to handle needs of more than 800 tenants across 416 property units.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Coordinated with legal counsel to resolve tenant disputes
Assistant Property Manager
General Services Corporation, GSC
06.2013 - 08.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Managed over 50 customer calls per day.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Escalated major issues to property manager for immediate remediation
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Inspected common areas for cleanliness and notified maintenance of overflowing trash
- Implemented and enforced policies and procedures to maintain properties to highest standards
Leasing Consultant
General Services Corporation, GSC
04.2011 - 05.2013
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Managed over 50 customers calls per day between appointments and application processing.
- Verified tenant incomes and other information before accepting lease applications
- Distributed and followed up on tenant renewal notices
- Registered clients on database to enable tracking history and maintain updated records
Education
Bachelor of Fine Arts / Magna Cum Laude - Fashion Design
Sanford-Brown College
Las Vegas, NV05.2014
Skills
- Effective Leadership and Management Skills
- Ability to work with all levels of professional staff
- Supervisory Experience
- Ability to work in a fast-paced environment and adapt to changes
- Tenant and Eviction Laws
- Multi-Family Property Management
- Fair Housing Mandates
- Oversee Maintenance
- Property Marketing and Promotion
- Safe Work Practices
- Unit Vacancies
- Financial Budgeting and Reporting
- Judgment and Decision-Making
- Critical Thinking
- Property Management Software Understanding
- Manage Personnel
- Rent Collection
- Lease Renewals
- Time Management
Certification
- IREM
Languages
Polish
Native or Bilingual
Timeline
Property Manager
General Services Corporation, GSC
09.2017 - 05.2023
Assistant Property Manager
General Services Corporation, GSC
06.2013 - 08.2017
Leasing Consultant
General Services Corporation, GSC
04.2011 - 05.2013
Bachelor of Fine Arts / Magna Cum Laude - Fashion Design
Sanford-Brown College
Similar Profiles
Dontrae CouchDontrae Couch
Assistant Property Manager at General Services Corporation, GSCAssistant Property Manager at General Services Corporation, GSC
Haley CarverHaley Carver
Floating Leasing Consultant at General Services Corporation, GSCFloating Leasing Consultant at General Services Corporation, GSC
Christine ForestaChristine Foresta
Floating Leasing Consultant at General Services Corporation, GSCFloating Leasing Consultant at General Services Corporation, GSC
Clarisa MartinezClarisa Martinez
Leasing Consultant at General Services Corporation, GSCLeasing Consultant at General Services Corporation, GSC
Shauna HallahanShauna Hallahan
Paralegal at Fuller Law PracticeParalegal at Fuller Law Practice