Dorothea Blake
Brooklyn,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in [retailType] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Counter Manager
Macys Department Store
Brooklyn, NY
07.1999 - 11.2022
- Developed sales plans to increase product visibility and customer awareness.
- Assisted with store operations, including inventory management and stock replenishment.
- Managed customer service staff and provided guidance in resolving customer issues.
- Organized promotional events to maximize sales opportunities in the store.
- Created processes to streamline check-out procedures for customers.
- Identified areas of improvement within existing operations processes and took corrective action accordingly.
- Attracted new clients through brand promotion and sales marketing practices.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Style Advisor
Macys Department Store
Brooklyn, NY
06.2018 - 06.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting clothing items that suited their individual style needs.
- Advised customers on the latest fashion trends.
- Organized merchandise displays to attractively showcase products.
- Provided product knowledge information to customers.
Education
High School Diploma -
Alpha Academy High School
Jamaica07.1987
Skills
- Customer Assistance
- Customer Engagement
- Product Processing
- Product Knowledge
- Order Management
- Staff Management
- Customer Consultations
- Merchandise Display
- Sales Processing
- Product Merchandising
Accomplishments
I received two diamond awards and also was employee for the year twice.
Certification
- I received certificates in sales ambassador and a sales specialist.
References
References available upon request.
Timeline
Style Advisor
Macys Department Store
06.2018 - 06.2019
Counter Manager
Macys Department Store
07.1999 - 11.2022
High School Diploma -
Alpha Academy High School
- I received certificates in sales ambassador and a sales specialist.
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