Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
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Dorothea Johnson

Minneapolis,United States

Summary

Dynamic bartender with extensive experience at Kiss Uptown, excelling in customer service and alcohol compliance. Proven ability to boost sales through effective upselling techniques and maintain high standards of cocktail service. Adept at multitasking in fast-paced environments, ensuring exceptional guest experiences and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Kiss Uptown
Minneapolis, MN
08.2024 - Current
  • Effectively multitasked within fast-paced environment.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Performed opening and closing duties including restocking supplies.
  • Processed payments accurately and efficiently with POS system.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

Bartender/Server

Plush
Minneapolis, MN
02.2023 - 08.2024
  • Ensured compliance with local laws regarding sale of alcoholic beverages to customers over 21 years old.
  • Prepared bartender stations before shifts, enabling quick and efficient service.
  • Accurately took orders from customers in a timely manner, enhancing overall satisfaction.
  • Served food and beverages to patrons and verified order accuracy.
  • Built rapport with guests, fostering repeat business through exceptional service.
  • Collected essential feedback from customers about meals to refine offerings.
  • Maintained stocked bar glasses, garnishes, and condiments for uninterrupted service.
  • Demonstrated effective multitasking skills in a dynamic work environment.

Bartender/Restaurant Server

Cheddars Stratch Kitchen
Harker Heights, TX
08.2020 - 09.2021
  • Ensured efficient transactions by operating cash register and POS system.
  • Prioritized and addressed customer needs effectively during peak hours.
  • Provided exceptional service to numerous daily customers.
  • Completed daily requisition documentation and performed routine bar inventories.

Bartender/Server

LoLo's Chicken waffles
Scottsdale, AZ
04.2019 - 06.2020
  • Boosted sales through strategic upselling of premium brands from shelf displays.
  • Provided tailored food and drink recommendations based on customer preferences and special offers.
  • Generated accurate sales reports while balancing daily registers and cash flow for management.
  • Maintained oversight of bar tabs, ensuring smooth transfers to dining staff for service continuity.
  • Regularly updated knowledge of mixology trends and adhered to sanitation standards in the bar environment.
  • Validated guest age through ID checks prior to alcohol service compliance.
  • Executed cocktail preparations following precise recipes while serving various alcoholic beverages.
  • Managed employee performance by creating a supportive atmosphere that enhanced team morale.

Education

Associate of Arts - Culinary Arts

Art Institute of MN
Minneapolis, MN
06.2012

Skills

  • POS operation
  • Customer service
  • Alcohol compliance
  • Upselling techniques
  • Multitasking ability
  • Time management
  • Safe food handling procedures
  • Cocktail service

Education and Training

other

Certification

  • MN Food Handlers Card
  • MN Alcohol Server Certification

Timeline

Bartender

Kiss Uptown
08.2024 - Current

Bartender/Server

Plush
02.2023 - 08.2024

Bartender/Restaurant Server

Cheddars Stratch Kitchen
08.2020 - 09.2021

Bartender/Server

LoLo's Chicken waffles
04.2019 - 06.2020

Associate of Arts - Culinary Arts

Art Institute of MN

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Dorothea Johnson