Dorothy Branch
Customer Service
Loris,SC
Summary
I am currently providing customer service under contract for HomeDepot.com through Arise Virtual Solutions. I have been with the company for approximately 3 years. Working from home.
Prior to accepting this position, I worked under contract for the Jones Motor Group. My duties included safely transporting general freight throughout the country, finding freight, negotiating pay and dispatching.
I am currently seeking employment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
09.2020 - Current
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
OTR Truck Driver
Jones Motor Group
09.2015 - 07.2020
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected vehicles and completed routine maintenance to keep equipment in good working order.
- Made sure that deliveries were on time for scheduled appointments.
- Completed multi-day and overnight trips every month.
- Independent contractor.
- Found loads and negotiated contracts for each load/Self Dispatched
- Safely picked up and delivered general freight and hazardous materials throughout the continental United States and Canada. This includes Alaska.
Education
High School Diploma -
Satellite Academy HS
New York, NY 05.2001 -
Skills
Scheduling
Appointment Scheduling
Information Security
Data Entry
Paperwork Processing
Consultative Sales
Product Knowledge
Account Updating
Filing
Active Listening
Multi-Line Phone Talent
Customer Relations
Microsoft Excel
Clerical Support
CRM Software
Customer Service
Shipping Procedures Understanding
Professional Telephone Demeanor
Problem Resolution
Microsoft Office Suite
Travel Planning
Order Processing
Call Center Operations
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
09.2020 - Current
OTR Truck Driver
Jones Motor Group
09.2015 - 07.2020
High School Diploma -
Satellite Academy HS
05.2001 -