Dorothy Bridges
Houston,Texas
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Receptionist/ Donor Support Tech
CSL Plasma
04.2022 - Current
- Attended and chaired board meetings and executive committee meetings, leading to the adoption of an action plan by the board
- Improved equipment maintenance and safety standards , which resulted in a reduction in maintenance costs Recruited paid staff members to assist with event management and implementation of a volunteer retention bonus program
- Managed the work of employees, increasing crew efficiency
- Maintained a clean and safe work environment, resulting in a % reduction in complaints filed with management and a % increase in crew satisfaction greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Documented and verified patient information using laboratory information system.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Material Handler
FedEx Ground
10.2020 - 05.2022
- Provides safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDs
- Loading and unloading packages
- Documenting orders.
Security
Allied Universal
06.2018 - 07.2020
- Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors
- Submit reports of daily surveillance activity
- Submit reports of every suspicious action
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Diploma -
Spring High School
05.2017
Skills
- Customer service, Communication skills, English, Guest services, Microsoft word, Organizational Skills
- Donor Management System Software
- Donor Needs
- Customer Needs Assessments
- Reactions Awareness
- Workspace Sanitation
- Patient Relations
- Technical Troubleshooting
Timeline
Receptionist/ Donor Support Tech
CSL Plasma
04.2022 - Current
Material Handler
FedEx Ground
10.2020 - 05.2022
Security
Allied Universal
06.2018 - 07.2020
Diploma -
Spring High School