Dorothy Clark
Lubbock,TX
Summary
Dedicated Shift Supervisor skilled in employee training and operational management. Expertise in maintaining inventory accuracy and ensuring high customer service standards, ready to drive team success and enhance customer satisfaction.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks Marriott
Odessa, TX
03.2020 - 06.2026
- Supervised team members during peak service hours, enhancing operational efficiency.
- Trained new employees on customer service standards and store procedures, improving customer satisfaction.
- Managed inventory levels to ensure product availability and freshness, supporting optimal customer experience.
Shift Supervisor
Starbucks Corporate
Odessa, Texas
02.2019 - 03.2020
- Supervised daily operations and staff performance in a high-volume coffee environment.
- Trained new team members on service standards and coffee preparation techniques.
- Managed inventory levels and ensured timely restocking of supplies and merchandise.
Store Manager
Hickory Farms
Odessa, Texas
10.2014 - 12.2019
- Managed daily store operations and ensured high customer service standards.
- Trained and mentored staff to enhance team performance and service quality.
- Oversaw inventory management and maintained product displays for optimal presentation.
Prep Cook
Chili's Restaurant
Odessa, TX
05.2013 - 08.2019
- Prepared ingredients for recipes, ensuring freshness and quality.
- Followed food safety guidelines to prevent contamination and ensure compliance.
- Sanitized work areas and equipment, maintaining compliance with food safety standards.
- Inspected food items for freshness before preparation. Food and ingredients prior to use.
- Maintained cleanliness of kitchen equipment and workstations throughout shifts.
- Stocked inventory and organized supplies for efficient workflow in the kitchen.
- Trained new staff on kitchen procedures and preparation best practices, enhancing team efficiency.
- Organized walk-in coolers and freezers to optimize inventory accessibility and streamline workflow.
Skills
- Staff supervision
- Employee training
- Inventory management
- Customer service
Timeline
Shift Supervisor
Starbucks Marriott
03.2020 - 06.2026
Shift Supervisor
Starbucks Corporate
02.2019 - 03.2020
Store Manager
Hickory Farms
10.2014 - 12.2019
Prep Cook
Chili's Restaurant
05.2013 - 08.2019