Dorothy Cooks
Big Bus Tours
Chicago,IL
Summary
Dynamic customer service professional with experience at Big Bus Tours, excelling in resolving inquiries and enhancing satisfaction. Leveraging critical thinking and active listening, I effectively managed bookings and fostered team collaboration, contributing to a seamless tour experience. Committed to delivering exceptional service and building lasting customer loyalty.
Work History
CSR/Dispatch
- Assisted customers with inquiries, providing accurate information about tour schedules and services.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Utilized ticketing systems to manage bookings and process transactions efficiently.
- Collaborated with team members to create a seamless customer experience during tours.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
CSR/Dispatch
Big Bus Tours
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High School Diploma
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