Summary
Overview
Work History
Timeline
Generic

Wes Moran

Seattle,WA

Summary

Call center professional skilled in one call resolution, phone, email and ticketing skills.

Overview

11
11
years of professional experience

Work History

CSR/Dispatch

AAA Washington
06.2022 - Current
  • I provide a high level of service to our members and coordinate road service, maintaining accurate and detailed records in the company database.
  • I consistently achieve department objectives and act as a liaison between our members and various departments to solve escalated issues in a timely manner, providing one call resolution.
  • I handle both inbound and outbound calls in a high volume setting.
  • Received 'Call Volume Superstar' award for being in the top 3 percent of call volume.

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Retention Representative

Trupanion
11.2019 - 10.2021
  • I assisted and educated policy members, helping them find the best P&C solutions to fit their needs.
  • I consistently met and exceeded department goals month over month.
  • I led the retention department in amounts of 'saves,' solving escalated and complex problems and meeting member needs.

Customer Service Representative

RAM Mounts
10.2018 - 09.2019
  • I maintained accurate customer information in the company database and assisted customers with escalated and complex problems, acting as a liaison between the customer and internal departments in a high volume setting.

Customer Service Representative

Wireless Advocates
09.2017 - 02.2018
  • I trained field employees remotely across the US on proper contract and document management.
  • I assisted with complex and escalated problems, leading with empathy to solve problems for customers in a timely manner.

CSR

Navia Benefit Solutions
06.2016 - 09.2017
  • I assisted customers with their FSA plans, including providing account management services.
  • I helped educate customers on their plan options, acting as liaison between the company and the customer.
  • I solved complex and escalated issues as well as received an Outstanding Mentor Award for training new reps.

Verizon Customer Service Representative

Total Marketing Concepts
06.2014 - 02.2016
  • I assisted customers in a high volume outbound call center setting, educating and supporting customers and helping evaluate their plan, cross selling and consistently achieving department goals.
  • I also provided 'Perfect Recordings' that the client sent to Verizon as examples of exemplary work multiple times.

Timeline

CSR/Dispatch

AAA Washington
06.2022 - Current

Retention Representative

Trupanion
11.2019 - 10.2021

Customer Service Representative

RAM Mounts
10.2018 - 09.2019

Customer Service Representative

Wireless Advocates
09.2017 - 02.2018

CSR

Navia Benefit Solutions
06.2016 - 09.2017

Verizon Customer Service Representative

Total Marketing Concepts
06.2014 - 02.2016
Wes Moran