Wes Moran

• I provide a high level of service to our members and coordinate road service, maintaining accurate and detailed records in the company database.
• I consistently achieve department objectives and act as a liaison between our members and various departments to solve escalated issues in a timely manner, providing one call resolution.
• I handle both inbound and outbound calls in a high volume setting.
• Received 'Call Volume Superstar' award for being in the top 3 percent of call volume.

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• I assisted and educated policy members, helping them find the best P&C solutions to fit their needs.
• I consistently met and exceeded department goals month over month.
• I led the retention department in amounts of 'saves,' solving escalated and complex problems and meeting member needs.

• I maintained accurate customer information in the company database and assisted customers with escalated and complex problems, acting as a liaison between the customer and internal departments in a high volume setting.

• I trained field employees remotely across the US on proper contract and document management.
• I assisted with complex and escalated problems, leading with empathy to solve problems for customers in a timely manner.

• I assisted customers with their FSA plans, including providing account management services.
• I helped educate customers on their plan options, acting as liaison between the company and the customer.
• I solved complex and escalated issues as well as received an Outstanding Mentor Award for training new reps.

• I assisted customers in a high volume outbound call center setting, educating and supporting customers and helping evaluate their plan, cross selling and consistently achieving department goals.
• I also provided 'Perfect Recordings' that the client sent to Verizon as examples of exemplary work multiple times.