Dorothy E Peterson
Medina
Summary
Detail-oriented office manager with a strong foundation in ISO compliance and internal auditing. Streamlined communication processes to enhance client satisfaction and operational efficiency. Successfully collaborated with leadership to improve human resources management and filing systems.
Overview
20
20
years of professional experience
Work History
Office Manager
Dern Moore Machine Inc
12.2022 - Current
- Collaborated with owners to manage human resources, ensure ISO compliance, and conduct internal audits for 9001:2015, enhancing operational standards.
- Engaged with clients to assess needs and influence decision-making processes.
- Managed email correspondence and phone inquiries to streamline communication.
- Restructured filing system to improve organization and accessibility of business documents.
Administrative Assistant
The Tree Doctor
03.2022 - 12.2022
- Answered phones, created files, sent estimates, and followed up on voicemails and emails to ensure effective communication.
- Processed client payments and reported discrepancies to office manager for resolution.
- Gained knowledge of accounts payable and receivable processes.
- Collaborated with office manager to learn sage program for inputting clients and generating reports.
Administrative Assistant
Novatech Machining Co.
10.2019 - 06.2021
- Collaborated with president and vice president on billing processes using QuickBooks; printed and created customer-specific drawings, worksheets, and job folders.
- Answered phones, greeted customers, and efficiently directed inquiries to appropriate contacts.
- Filed billing documents and organized job folders and employee files in a systematic manner.
- Printed and mailed bills and payments while maintaining an organized and clean work area.
MIS Administrative Assistant
Coca-Cola Bottling of Buffalo
07.2007 - 11.2013
- Managed servers and spreadsheets, maintained software and hardware for devices, and performed data entry for Garmin programs to ensure operational efficiency.
- Managed office communications and correspondence for Coca-Cola Bottling of Buffalo.
- Coordinated schedules and appointments for executives and staff.
- Organized and maintained filing systems for company documents and records.
Administrative Assistant
Buffalo Electrophysiology
05.2006 - 07.2006
- Managed patient reception, collected patient charts, scheduled appointments and surgeries with local hospitals, and gathered co-pays and insurance information to ensure smooth patient flow.
- Managed scheduling and appointments for tree care consultations.
- Coordinated communication between clients and arborists for project updates.
- Maintained accurate records of customer interactions and service requests.
Education
administrative assistant -
bryant and stratton
05-2007
Skills
- Office Organization
- Visitor Management
- Training Coordination
- Accounts Payable
- Invoice Processing
- Discrepancy Resolution
- Supplies Management
- General Ordering
- Staff Development
- Workplace Training
- Payroll Management
- Employee Benefits
- ISO 9001:2015 Compliance
- Auditing
- Microsoft Office
- Quality Control
- Word
- PowerPoint
- Outlook
- QuickBooks
- Job Boss
- AS400
- Garmin
- Office Communication
- Filing System
- Job Boss
- QuickBooks
References
- Kristy Schuman, Franklinville, NY, 716-803-4915, General Manager, Starbucks
- Dave Lippa, 314 Bennington Dr, Rochester, NY, 14616, 585-329-4979, Truck Driver, PGR Ride Captain
- Sally Power, Ensminger Rd, Tonawanda, NY, 14150, 716-923-5855, HR, Coca-cola Buffalo- Retired
- Paul Popovich, Haight Rd, Barker, NY, 14012, 716-903-5236, Owner of Novatech Machining-Retired
Activities
- Love the outdoors
- Spending time with my children and grandchildren
- Riding Motorcycles
- Hiking
- Volunteering with organizations that help Veterans locally
- Worked with SERV Niagara and KIA Memorial Roadmarch when able
- Proud member of Patriot Guard Riders WNY and Rochester
- Promote PTSD awareness always checking on my friends and family
Timeline
Office Manager
Dern Moore Machine Inc
12.2022 - Current
Administrative Assistant
The Tree Doctor
03.2022 - 12.2022
Administrative Assistant
Novatech Machining Co.
10.2019 - 06.2021
MIS Administrative Assistant
Coca-Cola Bottling of Buffalo
07.2007 - 11.2013
Administrative Assistant
Buffalo Electrophysiology
05.2006 - 07.2006
administrative assistant -
bryant and stratton