Dorothy Fisher-Smith
Eastville,VA
Summary
Dynamic Assistant Manager with proven expertise in customer service, team leadership, and regulatory compliance. Committed to enhancing operational efficiency and mentoring staff to achieve outstanding results.
Overview
44
44
years of professional experience
Work History
Assistant Manager
Department of Motor Vehicles
06.2001 - 08.2026
- Led daily operations to enhance customer service and streamline workflow processes.
- Mentored staff on regulatory compliance and procedural accuracy to improve team performance.
- Developed training materials for new employees, ensuring consistent understanding of DMV policies.
- Implemented process improvements that reduced wait times and increased overall efficiency in service delivery.
Bank Teller
Farmer&Merchant Bank
06.1999 - 04.2001
- Processed customer transactions accurately and efficiently, ensuring adherence to bank policies.
- Assisted customers with account inquiries, providing exceptional service and support.
- Balanced cash drawers daily, verifying accuracy of funds and resolving discrepancies.
- Trained new tellers on operational procedures, enhancing team efficiency and performance.
Store Manager
Shore Stop
06.1985 - 05.1998
- Oversaw daily store operations, ensuring optimal inventory levels and product availability.
- Trained and developed staff, fostering a customer-centric culture and enhancing team performance.
- Implemented merchandising strategies to maximize product visibility and drive sales growth.
- Analyzed sales trends to identify opportunities for promotional activities and improve profitability.
Insurance Agent
American General Life Insurance
03.1985 - 06.1986
- Developed and maintained client relationships to enhance customer satisfaction and retention.
- Analyzed client needs and provided tailored insurance solutions to meet individual requirements.
- Educated clients on policy details, coverage options, and claims processes to ensure informed decision-making.
- Collaborated with underwriters to facilitate efficient processing of applications and risk assessments.
Kindergarten Instructional Assistant
Northampton Public Schools
09.1982 - 06.1984
- Supported classroom activities, fostering a positive learning environment for students.
- Assisted in developing and implementing lesson plans alongside lead teachers.
- Monitored student progress, providing feedback to enhance learning outcomes.
- Collaborated with parents and staff to address individual student needs effectively.
Education
Associate of Applied Science - Business Management
ITT Technical Institute
Norfolk, VA06-2015
Associate of Applied Science - Business Management
Eastern Shore Community College
Melfa, VA05-1998
High School Diploma -
Northampton Public School
Eastville, VA06-1981
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Department of Motor Vehicles
06.2001 - 08.2026
Bank Teller
Farmer&Merchant Bank
06.1999 - 04.2001
Store Manager
Shore Stop
06.1985 - 05.1998
Insurance Agent
American General Life Insurance
03.1985 - 06.1986
Kindergarten Instructional Assistant
Northampton Public Schools
09.1982 - 06.1984
Associate of Applied Science - Business Management
ITT Technical Institute
Associate of Applied Science - Business Management
Eastern Shore Community College
High School Diploma -
Northampton Public School