Customer service representative with expertise in problem resolution, active listening, and data entry. Dedicated to enhancing operational efficiency and maintaining strong customer relations while training new staff to ensure exceptional service.
Work History
Customer Service Representative
3 Years 8 Months
STARKVILLE L P GAS | 12.2022 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Implemented effective problem-solving techniques to enhance operational efficiency.
Managed order processing and ensured timely delivery of services to customers.
Collaborated with team members to improve service efficiency and enhance customer satisfaction.
Trained new staff on company policies, procedures, and customer service best practices.
Customer Service Representative
34 Years 10 Months
MAXXSOUTH BROADBAND | 01.1988 - 11.2022
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed order processing and ensured timely delivery of services to customers.
Collaborated with team members to improve service efficiency and enhance customer satisfaction.
Utilized CRM software to track customer interactions and maintain accurate records.
INSURANCE CLERK
8 Years
DR DOULAS CONNER | 01.1980 - 01.1988
Processed insurance claims efficiently, ensuring timely submission and compliance with regulations.
Reviewed and verified claim documentation for accuracy and completeness prior to processing.
Maintained accurate records of policyholder information using advanced database management systems.
Assisted in training new staff on operational procedures and best practices for claims handling.
Responded to inquiries from callers seeking information.
Education
Associate of Science - Sociology And Business
MARY HOLMES JUNIOR COLLEGE | WEST POINT , MS | 05-1973
Dean's List [Semester and Year]
Skills
Customer service
Problem resolution
Data entry
Relationship building
Order processing
Active listening
Customer relations
Critical thinking
Effective communication
CRM software utilization
Accomplishments
I HAVE EXPERIENCE IN BANKING AND FINANCE
I HAVE EXPERIENCE IN SIGNING LOAN CLOSINGS
I HAVE EXPERIENCE IN SIGNING ANY LEGAL DOCUMENTS
Timeline
Customer Service Representative
STARKVILLE L P GAS
12.2022 - CurrentRead More
Customer Service Representative
MAXXSOUTH BROADBAND
01.1988 - 11.2022Read More
INSURANCE CLERK
DR DOULAS CONNER
01.1980 - 01.1988Read More
MARY HOLMES JUNIOR COLLEGE
Associate of Science from Sociology And Business
Read More
I AM A NOTARY SIGNING AGENT
I AM A MOBILE NOTARY SIGNING AGENT, WITH A CERTIFICATE, BACKGROUND CHECK AND BONDING INSURANCE