Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
I AM A NOTARY SIGNING AGENT

DOROTHY FOX CARSON

STARKVILLE L P GAS
Starkville,MS
47
years of professional experience

Customer service representative with expertise in problem resolution, active listening, and data entry. Dedicated to enhancing operational efficiency and maintaining strong customer relations while training new staff to ensure exceptional service.

Work History

Customer Service Representative

3 Years 8 Months
STARKVILLE L P GAS | 12.2022 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Implemented effective problem-solving techniques to enhance operational efficiency.
  • Managed order processing and ensured timely delivery of services to customers.
  • Collaborated with team members to improve service efficiency and enhance customer satisfaction.
  • Trained new staff on company policies, procedures, and customer service best practices.

Customer Service Representative

34 Years 10 Months
MAXXSOUTH BROADBAND | 01.1988 - 11.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing and ensured timely delivery of services to customers.
  • Collaborated with team members to improve service efficiency and enhance customer satisfaction.
  • Utilized CRM software to track customer interactions and maintain accurate records.

INSURANCE CLERK

8 Years
DR DOULAS CONNER | 01.1980 - 01.1988
  • Processed insurance claims efficiently, ensuring timely submission and compliance with regulations.
  • Reviewed and verified claim documentation for accuracy and completeness prior to processing.
  • Maintained accurate records of policyholder information using advanced database management systems.
  • Assisted in training new staff on operational procedures and best practices for claims handling.
  • Responded to inquiries from callers seeking information.

Education

Associate of Science - Sociology And Business

MARY HOLMES JUNIOR COLLEGE | WEST POINT , MS | 05-1973
  • Dean's List [Semester and Year]

Skills

Customer service
Problem resolution
Data entry
Relationship building
Order processing
Active listening
Customer relations
Critical thinking
Effective communication
CRM software utilization

Accomplishments

I HAVE EXPERIENCE IN BANKING AND FINANCE

I HAVE EXPERIENCE IN SIGNING LOAN CLOSINGS

I HAVE EXPERIENCE IN SIGNING ANY LEGAL DOCUMENTS

Timeline

Customer Service Representative

STARKVILLE L P GAS
12.2022 - CurrentRead More

Customer Service Representative

MAXXSOUTH BROADBAND
01.1988 - 11.2022Read More

INSURANCE CLERK

DR DOULAS CONNER
01.1980 - 01.1988Read More

MARY HOLMES JUNIOR COLLEGE

Associate of Science from Sociology And Business
Read More

I AM A NOTARY SIGNING AGENT

I AM A MOBILE NOTARY SIGNING AGENT, WITH A CERTIFICATE, BACKGROUND CHECK AND BONDING INSURANCE

DOROTHY FOX CARSON