Dorothy Glenn
Washington,DC
Summary
Dedicated Property Manager with a strong emphasis on communication and mediation. Extensive experience in managing resident relationships, troubleshooting issues, and leading community meetings to enhance engagement and satisfaction.
Overview
26
26
years of professional experience
Work History
Housing Mgr./Property Mgr.
DCHA
Washington, District of Columbia
03.2000 - Current
- Directed coordination of services for public housing.
- Managed 308 units for DCHA and over 1,000 units for the private sector.
- Providing management services, negotiating rental agreements, and processing occupancy terminations
ensuring compliance with regulations during rent collections for current and delinquent payments.
- Conducting resident recertifications to uphold housing standards consistently.
- Facilitated monthly resident meetings to improve communication and address community issues.
- Coordinated maintenance staff for the daily upkeep of building interiors and exteriors.
- Addressed resident complaints and repair requests, promoting respectful engagement throughout the processes.
- Monitored operational procedures, updating residence on new DCHA programs and initiatives.
Education
Some College (No Degree) - The Design, Operation And Maintenance Pt: 1-4
Builders Owners & Managers Institute International
Arlington, VASkills
- Leader
- Communicator
- Mediator
- Problem solver
- Team player
- Patience
Timeline
Housing Mgr./Property Mgr.
DCHA
03.2000 - Current
Some College (No Degree) - The Design, Operation And Maintenance Pt: 1-4
Builders Owners & Managers Institute International