Dorothy Griffith
North Richland Hills,TX
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
8
8
years of professional experience
Work History
Front Office Receptionist
Gateway Church
Southlake, TX
03.2015 - 01.2023
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Increased productivity by cleaning and organizing supplies.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
- Answered questions about and trained callers on Gateway Church website funtionality,
Education
Certificate of Completion - Secretarial Studies And Office Administration
High School Diploma -
Skills
- Customer Inquiries
- Time Management
- Problem-Solving Skills
- Phone Call Direction
- Office Supplies and Inventory
- Telephone Skills
- Verbal and Written Communication
- Departmental Support
- Organization Skills
- Supply Management
- Microsoft Office
Hobbies
I love all things DIY. My favorite is cement projects. I'm no pro by any means, but I've made cement bowls, risers and pastil & mortar set.
I've spent a good 10+ years to present perfecting my photography.
My love for planning, setting up and creating spaces for comfort in my home and in the front lobby was total fun for me! Any art outlet, I was there!
Additional Information
My last 8 years as the front office reception at my home church, Gateway has been more than amazing. I love all the people I've had the opportunity to work with. I feel that it's set me up for transparency and compassion at a deeper level. I am confident that the next job opportunity, whatever that may be, will be, more amazing. God has given me so much strength through this portion of my life, He knows what's ahead. I have total trust!
Timeline
Front Office Receptionist - Gateway Church
03.2015 - 01.2023
Seattle Occupational Institute - Certificate of Completion, Secretarial Studies And Office Administration
Chief Sealth International High School - High School Diploma,