Summary
Work History
Education
Skills
Timeline
Generic

Dorothy Johnson-Woods

Humble,TX

Summary

10+ years experience in Retail Management plus MCCS Customer Service Lead Supervisor

Work History

MCCS Agent/Supervisor

Macys
08.2020 - 06.2023
  • Worked closely with fellow team members to support on-time vessel departures.
  • Captured reservations on computer-based reservations system.
  • Assisted guests in person and on phone with information about tours and services.
  • Assisted in supervision of Guest Service Agents as directed.

Agent

Alorica
01.2018 - 01.2019
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.

Assistant Store Manager

Stripes Sunoco
10.2013 - 04.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Store Manager

Goodwill Industries
05.2007 - 04.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Department Manager

Montgomery Wards
09.1997 - 01.2007
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Assistant Manager

JCPenney
06.1982 - 06.1997
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Ashford University
2015

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Sowela Community College
1981

Graduate - undefined

Lake Charles High School
1980

Skills

  • Proficient in all Microsoft and Windows System and Application software
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Timeline

MCCS Agent/Supervisor

Macys
08.2020 - 06.2023

Agent

Alorica
01.2018 - 01.2019

Assistant Store Manager

Stripes Sunoco
10.2013 - 04.2018

Store Manager

Goodwill Industries
05.2007 - 04.2013

Department Manager

Montgomery Wards
09.1997 - 01.2007

Assistant Manager

JCPenney
06.1982 - 06.1997

Ashford University

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Sowela Community College

Graduate - undefined

Lake Charles High School

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Dorothy Johnson-Woods