DOROTHY LAUDE
Philadelphia,PA
Summary
Results-oriented Shift Supervisor with years of experience in team leadership. Skilled in goal-setting, employee training, and performance monitoring. Enhances workflow efficiency and customer satisfaction through effective communication and conflict resolution. Aiming to utilize expertise in inventory management to drive operational success.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Starbucks
Philadelphia, PA
01.2011 - 09.2025
- Supervised daily operations to ensure smooth workflow during shifts.
- Trained new baristas on coffee preparation and customer service standards.
- Managed inventory levels and placed orders to ensure stock availability for uninterrupted service.
- Monitored cash handling procedures to maintain financial accuracy during shifts.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Completed opening and closing duties to facilitate business operations.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and communicated feedback to senior management for service improvement.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Guided team members in safety practices and performance enhancement to foster a safer work environment.
- Ensured food safety procedures were being followed at all times.
Desk Assistant
Amazon
Brooklyn, NY
01.2011 - 02.2012
- Oversaw clerical tasks, including sorting and sending mail, to maintain efficient communication.
- Managed inventory of office supplies to ensure availability.
- Welcoming visitors.
- Answering phone calls, taking and delivering messages.
- Ensuring the office runs smoothly.
- Scheduling meetings and sending meeting invites to attendees.
Barista
Starbucks
New York, NY
11.2009 - 01.2011
- Prepared high-quality beverages according to company standards and customer preferences.
- Greeted customers and took beverage orders while providing personalized recommendations based on taste preferences, fostering a welcoming atmosphere.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided exceptional customer service in a fast-paced coffee shop environment.
- Responded to orders, questions, concerns, and complaints with politeness and efficiency, enhancing customer satisfaction.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and other beverage equipment effectively and safely.
- Demonstrated a thorough understanding of all the menu offerings
- Accurately handled cash and credit card payments, following appropriate cash-handling procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Head Cashier
Shake Shack
New York, NY
02.2006 - 11.2009
- Facilitated onboarding for new cashiers, enhancing their understanding of operational standards.
- Monitored junior cashiers to ensure adherence to store standards and performance expectations.
- Promoted a positive team environment through effective communication and support.
- Referred customers to manager for prompt resolution of inquiries and issues.
- Counts out register drawer at end of shift.
- Re-stocked, organized and arranged service and food stations.
- Prepared food items according to standardized recipes and safety guidelines.
- Followed proper sanitation protocols to uphold health department standards.
- Re-stocked, organized and arranged service and food stations.
Education
Associate Degree - Behavioral Health
Community College of Philadelphia
Philadelphia, PA09-2022
Skills
- Inventory management
- Cash handling
- Customer engagement
- Workplace motivation, Process optimization
- Team leadership
- Food safety compliance
- Training and development
- Dispute resolution
- Time management
- Problem solving
- Safety protocol adherence
- Staff development
- Inventory control and record keeping
Timeline
Shift Supervisor
Starbucks
01.2011 - 09.2025
Desk Assistant
Amazon
01.2011 - 02.2012
Barista
Starbucks
11.2009 - 01.2011
Head Cashier
Shake Shack
02.2006 - 11.2009
Associate Degree - Behavioral Health
Community College of Philadelphia