Dorothy Mackey
Granville,NY
Summary
Front desk professional with strong experience in insurance verification, scheduling, and payment processing. Maintains accurate Mednet charting and completes efficient patient check-ins. Supports smooth daily operations through organized call routing and clear documentation.
Overview
11
11
years of professional experience
Work History
Receptionist-Associates
Community Eye Care
Rutlland, vt
11.2025 - Current
- Welcomed patients at Community Eye Care with courteous front-desk support.
- Answered phones, scheduled visits, shared information, checked patients in and out, processed payments, routed calls, sent referrals, and prepared prescriptions in MedNet to enhance patient experience.
- Coordinated eye exams and follow-up visits, managed multi-line calls, and directed messages to appropriate staff for effective communication.
- Operated multi-line phone system to ensure efficient call handling. and routed calls to appropriate staff members.
- Verified patient insurance details and collected copayments during check-in.
Store Manager
Village Market and Gas
Manchester, VT
04.2023 - 11.2024
- Managed store operations effectively., Developed weekly employee schedules to ensure adequate staffing., orders supplies, work the register.
- Supervised cash handling, register balancing, and shift change procedures.
- Trained team members on customer service and store policy.
- Developed weekly employee schedules to ensure adequate staffing.
- Monitored inventory levels and organized the stockroom for efficient product replenishment.
- Conducted fuel area checks, ensured pump readiness, and maintained lot cleanliness.
Front Desk Receptionist-Seasonal
H&R Block Seasonal
Manchester, VT
12.2021 - 01.2024
- Welcomed clients at front desk to ensure a positive first impression. at H&R Block front desk and routed visits to tax staff.
- Answered phone calls, gathering necessary information to assist clients effectively.
- Supported customers with questions and service needs.
- Scheduled tax appointments using office calendar and client availability.
- Answered phone calls and relayed messages to preparers and managers.
- Handled tax drop-offs, completed tax forms, and mailed documents for processing.
- Collected and organized client documents for efficient tax preparation review.
- Verified client information and updated records with accurate office details.
- Processed payments and issued receipts following H&R Block office procedures.
Receptionist/Reservationist-Seasonal
Ekwonok Country Club
Manchestr CTR, VT
05.2023 - 10.2023
- Welcomed members and guests at the country club front desk, ensuring a friendly and professional first impression.
- Processed visitor check-ins and verified access for club amenities, maintaining security and ensuring a seamless guest experience.
- Checked in visitors and confirmed access for club amenities.
- Assisted with dining room reservations for events and member services.
- Answered multi-line phone system and efficiently routed inquiries to appropriate departments, enhancing communication flow.
Health Aide
ARIS
Rupert, VT
07.2020 - 12.2022
- Provided family caregiving for husband post-tractor-related trauma, ensuring emotional and physical support. - Delivered home health aide services, assisting clients with personal hygiene, meal preparation, and mobility for improved daily living. - Executed Hoyer lift transfers, ostomy care, wound care, and wound vac assistance, prioritizing safety and patient comfort.
- Monitored vital signs and reported changes to nursing staff.
- Supported ARIS care plans with calm, respectful bedside assistance.
- Provided family caregiving for husband post-tractor-related trauma, ensuring emotional and physical support.
Front Desk Associate
Palmer House-Aspen At Manchester
Manchester, VT
02.2016 - 03.2019
- Welcomed guests at Palmer House-Aspen at Manchester with professional, friendly service.
- Delivered customer service by managing reservations, facilitating guest check-ins and check-outs, and processing cash and credit card payments efficiently.
- Completed guest check-in and check-out through front desk reservation systems.
- Used computer systems to complete front desk tasks and update guest records.
- Handled incoming calls, directing callers to appropriate hotel departments to ensure prompt assistance.
- Supported guest requests, resolved front desk concerns, and coordinated room readiness with housekeeping and maintenance.
- Provided guests with detailed information about local attractions and amenities. with guests and answered questions clearly.
- Executed accurate processing of payments, deposits, and folio charges, maintaining financial integrity at front desk.
Education
Some College (No Degree) - Human Services
CCV-Bennington
Rutland, VTSkills
- Front desk operations
- Patient scheduling
- Insurance verification
- MedNet documentation
- Electronic health records
- Call management
- Transaction management
Personal Information
Title: Receptionist / Customer Service
Timeline
Receptionist-Associates
Community Eye Care
11.2025 - Current
Receptionist/Reservationist-Seasonal
Ekwonok Country Club
05.2023 - 10.2023
Store Manager
Village Market and Gas
04.2023 - 11.2024
Front Desk Receptionist-Seasonal
H&R Block Seasonal
12.2021 - 01.2024
Health Aide
ARIS
07.2020 - 12.2022
Front Desk Associate
Palmer House-Aspen At Manchester
02.2016 - 03.2019
Some College (No Degree) - Human Services
CCV-Bennington