Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dorothy Miller

Spring,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Corrections Officer

Cuyahoga County Sheriff's Department
Cleveland , Ohio
08.2011 - 10.2020
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Routinely counted inmates and in response to potential security breaches.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.

Customer Service Representative

Walmart Supercenter #2073
Brooklyn, Ohio
03.2007 - 06.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers and responded to requests for information.

88M Motor Transport Operator

United States Army National Guard
Cleveland , Ohio
09.2007 - 02.2008
  • Fastened chains, straps, covers and binders to secure load during transit.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Managed daily transportation of materials, freight and goods using trucks with capacities of more than [Number] tons.

Education

High School Diploma -

James Ford Rhodes High School
Cleveland, Ohio
06.2006

Skills

  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Inbound and Outbound Calling
  • Understanding Customer Needs
  • Credit Card Payment Processing
  • Answering Customer Questions
  • Empathy
  • Problem-Solving
  • Patience
  • Active listening

Certification

  • Certified Ohio Peace Officer

Timeline

Corrections Officer

Cuyahoga County Sheriff's Department
08.2011 - 10.2020

88M Motor Transport Operator

United States Army National Guard
09.2007 - 02.2008

Customer Service Representative

Walmart Supercenter #2073
03.2007 - 06.2011

High School Diploma -

James Ford Rhodes High School

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Dorothy Miller