Dorothy Miller
Spring,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corrections Officer
Cuyahoga County Sheriff's Department
Cleveland , Ohio
08.2011 - 10.2020
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Customer Service Representative
Walmart Supercenter #2073
Brooklyn, Ohio
03.2007 - 06.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers and responded to requests for information.
88M Motor Transport Operator
United States Army National Guard
Cleveland , Ohio
09.2007 - 02.2008
- Fastened chains, straps, covers and binders to secure load during transit.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Managed daily transportation of materials, freight and goods using trucks with capacities of more than [Number] tons.
Education
High School Diploma -
James Ford Rhodes High School
Cleveland, Ohio06.2006
Skills
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Inbound and Outbound Calling
- Understanding Customer Needs
- Credit Card Payment Processing
- Answering Customer Questions
- Empathy
- Problem-Solving
- Patience
- Active listening
Certification
- Certified Ohio Peace Officer
Timeline
Corrections Officer
Cuyahoga County Sheriff's Department
08.2011 - 10.2020
88M Motor Transport Operator
United States Army National Guard
09.2007 - 02.2008
Customer Service Representative
Walmart Supercenter #2073
03.2007 - 06.2011
High School Diploma -
James Ford Rhodes High School
- Certified Ohio Peace Officer
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