Laquitta Dixon
Longview,TX
Summary
Successful Customer Service Representative who specializes in independently handling critical work to achieve key benchmarks. Exceeds targets with strategic, forward-thinking approach to operational areas. Decisive problem solver with excellent analytical and critical thinking skills. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
14
14
years of professional experience
Work History
Order Corrections Agent
Omaha Steaks International
Omaha, NE
11.2023 - 12.2023
- Resolved pended order errors in addresses, credit card numbers, selections, prices, ship dates, and related items
- Used computer software, internet and other resources to correct orders
- Contacted customer via phone, email, and mail to resolved pended order issues
Home Based Sr Specialist TCOM Guest Services
Target Corporation
Minneapolis, MN
08.2022 - 12.2022
- Provided customer experience with skills and knowledge to Target guests by assisting with TCOM orders and replacement of missing or damaged orders and navigation of the Target website
- Identified needs of customers promptly and efficiently
- Also provided Gift Card team with assistance with replacing of gift cards and sometimes fraudulent use of said gift cards
- Documented all interactions with Target guests in CRM Salesforce
- Answered 40-50 calls per shift to assist with customer concerns and questions
- Utilized tools and resources to resolve customer inquiries or prepare correspondence such as email and chat
- Provided customers with gracious, quick and efficient service through modeling behaviors
Customer Service Representative
PharmaCentra LLC
Americus, GA
04.2022 - 08.2022
- Placed outbound and received inbound calls to locate in stock medication for caregivers, patients, nurses, doctors, and sales reps
- After completing search called back with update on search and documented each interaction
- A few days later a follow up call was done to make sure the prescription was able to be filled
- When not working pharmacy searches listened to and evaluated calls for debt protection product for a well known credit card company
Direct Care Staff
Brannon's Friends
Longview, TX
04.2019 - 12.2021
- Assisted consumers with ADL's, medication administration, transportation, and goal training
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Adhered to professional standards, facility policies and procedures
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities
- Documented client progress and services performed and reported changes in condition to house manager and on duty nurse
Lead Direct Care Staff
Willand Inc
White Oak, TX
02.2018 - 03.2021
- Assisted clients with daily living needs to maintain self esteem and general wellness
- Administered medication, provided transportation, and completed goal training with focus on documentation of progress
- Reported any changes in client condition to house manager and on duty nurse
- Handled grocery and supply shopping and weekly paperwork and maintenance of group home
Cashier
Henderson Depot
Henderson, TX
08.2012 - 09.2014
- Greeted customers entering and exiting store
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise across the store
- Completed customer purchases and helped to locate items
- Worked a flexible schedule and extra shifts to meet business needs
- Completed end of shift paperwork and closing of register for next shift
Customer Service Representative
Sitel Corporation
Longview, TX
05.2010 - 11.2012
- Managed large amount of inbound and outbound calls in a timely manner for a large scale wireless provider
- Followed call center scripts while handling different topics, such as identifying customer needs, clarifying information, researching all issues and providing solutions.
Education
High School Diploma -
Kilgore High School
Skills
- Upbeat and Positive Personality
- Microsoft Office
- Active Listening
- Order and Refund Processing
- Upselling Products and Services
- Answering Customer Questions
- Call Documentation
- Understanding Customer Needs
- Customer Account Management
- Responding to Difficult Customers
Middle Initial
L D
Timeline
Order Corrections Agent
Omaha Steaks International
11.2023 - 12.2023
Home Based Sr Specialist TCOM Guest Services
Target Corporation
08.2022 - 12.2022
Customer Service Representative
PharmaCentra LLC
04.2022 - 08.2022
Direct Care Staff
Brannon's Friends
04.2019 - 12.2021
Lead Direct Care Staff
Willand Inc
02.2018 - 03.2021
Cashier
Henderson Depot
08.2012 - 09.2014
Customer Service Representative
Sitel Corporation
05.2010 - 11.2012
High School Diploma -
Kilgore High School
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