Dorothy Murray Mantei
Saginaw,MI
Summary
Accomplished Donor Services Scheduler and Staff Supervisor with extensive experience at Michigan Blood, specializing in schedule management and cross-functional coordination. Successfully enhanced operational efficiency through client-specific scheduling and effective teamwork, consistently meeting critical deadlines. Demonstrated excellence in maintaining compliance with FDA regulations, showcasing a strong work ethic and advanced problem-solving abilities. Seeking to leverage expertise to further optimize donor services operations.
Overview
24
24
years of professional experience
Work History
Donor Services Scheduler
Versiti Blood Center of Michigan
Saginaw, MI
03.2019 - Current
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Conducted regular meetings with project teams to discuss progress and set goals.
- Coordinated with other departments regarding resources needed for specific projects.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Developed reports detailing progress made on individual tasks as well as overall timelines.
- Prepared presentations outlining upcoming assignments and their associated deadlines.
- Communicated schedule changes effectively throughout the organization when necessary.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Maintained positive working relationship with fellow staff and management.
Donor Services Staff Supervisor
MICHIGAN BLOOD
, USA
05.2001 - Current
- Ensured adherence to FDA regulations within the manufacturing processes.
- Executed educational projects under cGMP, MI state, and AABB regulations.
- Developed and enforced efficient Standard Operating Procedures.
- Monitored technical equipment to meet regulatory standards.
- Monitored support operations for a team of 15-20 members.
- Managed scheduling and payroll functions.
- Enhanced resolution strategies for customer issues.
- Ensured compliance with FDA regulations in manufacturing environment.
Education
Medical Assistant -
Ross Medical Education Center
Saginaw, MichiganPhlebotomy Technician -
Delta College
Saginaw, MichiganSkills
- Client-specific scheduling
- Schedule verification
- Recordkeeping expertise
- Cross-functional coordination
- Production scheduling
- Document management
- Telephone etiquette
- Production schedules
- Customer service
- Computer skills
- Problem-solving
- Effective multitasking
- Data entry
- Critical thinking
- Schedule management
- Teamwork and collaboration
- Strong work ethic
- Deadline tracking
- Staff coordination
Professionalaccomplishments
Donor Services Staff Supervisor, MICHIGAN BLOOD, 05/01/01, Present, Facilitated educational projects successfully over the past two years for Michigan Blood centers a FDA regulated manufacturing environment, as pertaining to cGMP, MI state and AABB regulations., Created and implemented Standard Operation Procedures in accordance to said regulations., Provided daily operational review/quality control of technical equipment as it relates to imposed government regulatory requirements., Successfully supervised staff support for 15-20 staff members. Scheduling, payroll, quality control, special projects and staff evaluations., Customer intervention/resolution, provided training in customer service care.
Timeline
Donor Services Scheduler
Versiti Blood Center of Michigan
03.2019 - Current
Donor Services Staff Supervisor
MICHIGAN BLOOD
05.2001 - Current
Medical Assistant -
Ross Medical Education Center
Phlebotomy Technician -
Delta College