Dorothy Parmer
Atlanta,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
53
53
years of professional experience
Work History
Customer Service Representative
Georgia Department of Community Affairs
Atlanta, GA
02.2025 - Current
- Assist Georgia Homeowners facing foreclosure due to COVID -19 pandemic to apply for Grant assistance through Homeowner Assistance Funds. I educated applicants to access the online portal to submit their application for review. Referred incoming calls for Georgia homeowners seeking mortgage assistance. I answered specific questions to resolve issues on first contact, therefore, reducing callbacks and transfers while boosting customer satisfaction.
Customer Service Representative
Logisticare
Riverdale, Ga
12.2019 - 09.2024
- Assist Members that are eligible for NEMT services to receive transportation service that is safe, reliable and on time. I coordinate reservations with independent transportation providers, liaison for transportation provider contracting, complaint management and quality assurance, and claims payment for the full range of transportation services, including taxicabs, vans, mini-buses, wheelchair vans, stretcher vans, ambulances, fixed-route public transportation, and travel related expenses.
Collector
Sequium Asset Solutions
Marietta, Ga
09.2018 - 10.2019
- Third party collections agency. Successfully answered 70+ calls a day using excellent negotiation skills to collect past due bills from AT&T customers and achieve monthly goals.
Claim Associate-Express
State Farm Mutual Auto Insurance
Atlanta, GA
09.2013 - 04.2018
- - Handled all aspects of auto claims to move claim to the furthest point in a fast-paced, service and compliance-driven environment, with limited supervision.
- - Successfully completed the required training programs and licensing to certify as an auto insurance adjuster.
- - Communicated with State Farm customers to provide important information regarding insurance policy coverages and partnered with auto repair facilities to provide information necessary to repair insured's vehicle to pre-accident state.
Customer Service Representative
TRC Staffing, Inc.
Atlanta, Ga
05.2013 - 09.2013
- Worked in a call center environment for a major utility company to handle day-to-day customers' inquiries from:
- Basic Account Support: New account set up- service transfer, reconnected/disconnected service
- Assisted customers with billing issue and scheduled payments
- Offered additional products and services to customers to ensure company's quality and productivity goals were met.
Customer Service Representative
Wells Fargo Bank
Birmingham, AL
09.2008 - 05.2013
- - Handled day-to-day direction of bank account transactions from inbound/outbound customer service inquiries.
- - Investigated and resolved complex customer inquiries relating to banking activity, funds transfer and fraudulent activity.
- - Delivered Wells Fargo service levels, quality and productivity goals as outlined by company objectives.
Treasury Clerk
AT&T Communication
Birmingham, AL
03.1976 - 04.1985
- I performed clerical tasks in the maintenance of daily treasury operations including controls, verification, preparation, distribution, reports, computer data entry, invoicing and collection, and any other transactions to meet the company's objective.
- Processed and distributed employees' payroll checks;
- Rerouting checks as required and sorting checks by location for distribution;
- Input direct deposit enrollment and change information into Oracle computer database;
- Respond to employee telephone inquiries and prepare month-end reconciliation report;
- Assist in efforts to increase employee enrollment in direct deposit;
- Prepare process, distribute and collect non-active employee wage overpayment and external customer invoices;
- Maintain open and closed invoice files and schedules;
- Review daily receipt vouchers and prepare checks for deposit;
- Post ACHs/Wires that were transmitted via SunTrust Online Treasury Manager into Oracle;
- Order office supplies for all employees
- Opening and sorting mail; and
- Served as Cashier-Banker from cash vault $20,000 balance daily process employees relocation expense vouchers, cashed employees personal checks and reimbursed employees travel expense vouchers.
Data Entry Clerk
Blue Cross Blue Shield of Alabama
Birmingham, AL
02.1973 - 03.1976
- - Worked in a high-volume data entry environment. Accurately input of data from the Medicare Explanation of Benefits medical billing invoice into the claims system so the proper claim benefit can be paid to medical provider to meet productivity and quality goals set by department head.
Education
Masters of Business Administration - Human Resource
Strayer University
Atlanta, Ga05-2015
B S Business - Marketing
Birmingham-Southern College
Birmingham05-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Computer proficiency
- Complaint handling
- Microsoft outlook
- Technical support
Timeline
Customer Service Representative
Georgia Department of Community Affairs
02.2025 - Current
Customer Service Representative
Logisticare
12.2019 - 09.2024
Collector
Sequium Asset Solutions
09.2018 - 10.2019
Claim Associate-Express
State Farm Mutual Auto Insurance
09.2013 - 04.2018
Customer Service Representative
TRC Staffing, Inc.
05.2013 - 09.2013
Customer Service Representative
Wells Fargo Bank
09.2008 - 05.2013
Treasury Clerk
AT&T Communication
03.1976 - 04.1985
Data Entry Clerk
Blue Cross Blue Shield of Alabama
02.1973 - 03.1976
B S Business - Marketing
Birmingham-Southern College
Masters of Business Administration - Human Resource
Strayer University