Dorothy Pettersson
Alachua,FL
Summary
Proven Administrative Assistant with a track record of enhancing office operations and customer satisfaction at Mid Florida Prosthetics & Orthotics. Skilled in data entry and office administration, adept at streamlining processes and improving efficiency. Demonstrated ability to maintain confidentiality and manage sensitive information, ensuring a 100% compliance rate with HIPAA regulations. Excel in fostering client relationships and executing administrative tasks with precision.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Mid Florida Prosthestics & Orthotics
09.2017 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Schedule patient appointments and procedures with EPIC EMR.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff Analyze teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance of weekly data between all 7 offices.
- Applying knowledge payer requirements,utilizing eligibility systems to verify patient coverage and policy limitations.
- Apply HIPPA privacy and security regulations while handling patient information.
- Analyze referral documentation and process reports to schedule patients.
Administrative Coordinator
Vascular Surgery Specialists
03.2010 - 09.2017
- Answered phone calls and responded to inquiries from patients, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted physicians with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Worked closely with physicians to accomplish timely invoicing and accounts receivables and payable.
- Scheduled surgeries with operating room, pre op appointments.
- Assisted doctors with patients, removing sutures, taking blood pressure, obtaining all vascular reports.
- Meet with medical representatives to assist with the purchase of their products.
Medical Assistant Technician
Interventional Cardiology Of Gainessville
Gainesville, Florida
2003.02 - 2010.03
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Oversaw maintenance requests for office equipment, coordinating repairs as needed to minimize disruptions in daily operations.
- Facilitated communication between departments, streamlining workflows and promoting efficient collaboration on projects.
- Managed high volumes of incoming calls and correspondence, ensuring timely responses and accurate information sharing.
- Communicate with patients for regulating their coumadin levels. Taking blood for adjusting the drug, giving results to physicians.
- Working in Nuclear Lab assisting with patients and physicians to do treadmill testing and EKG'S
Education
Associate of Arts - Science Education
Broward College
Fort Lauderdale, FLMedical Assistant - Medical Assistant
Ultrasound School Florida
Pompano Beach, Fll01.1995
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
Mid Florida Prosthestics & Orthotics
09.2017 - 08.2023
Administrative Coordinator
Vascular Surgery Specialists
03.2010 - 09.2017
Medical Assistant Technician
Interventional Cardiology Of Gainessville
2003.02 - 2010.03
Associate of Arts - Science Education
Broward College
Medical Assistant - Medical Assistant
Ultrasound School Florida