Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcos Cruz

Bourbonnais,IL

Summary

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Service-driven Lead Cashier with expertise in maintaining store appearance to promote positive, customer shopping experience. Hard worker with a warm demeanor and willing to work any shift, including nights, weekends and holidays. Considered smart, adaptable and strong team contributor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Lead Cashier

SpaceX
Olympia Fields, IL
03.2021 - Current
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Led cashiers and associates in providing thoughtful customer service.

Forklift Driver/Production Material Handler

WeatherTech
Bolingbrook, IL
06.2018 - 08.2019
  • Loaded and unloaded trucks with precision, minimizing damage to products during transport.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Safely transported valuable goods while adhering to safety protocols and procedures.
  • Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
  • Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
  • Participated in routine safety training sessions to stay current on best practices within the industry.

Cook

DE Allende Restraunt
Lombard, IL
01.2010 - 05.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

GED -

Allen B Sharpard
Palos Heights, IL
06.2001

Skills

  • Training and coaching
  • Customer Assistance
  • Training and mentoring
  • Point of sale operation
  • Manager support
  • Cash Handling
  • Workplace Safety
  • Cashier training
  • Issue Resolution
  • Dependability
  • Workflow Coordination
  • Store Policies Enforcement
  • Schedule Coordination
  • Staff Training
  • POS System proficiency
  • Staff Mentoring
  • Positive Attitude
  • Team Leadership
  • Customer Service
  • Adaptability and Dependability
  • Customer Service Management
  • Store opening/closing procedures

Timeline

Lead Cashier

SpaceX
03.2021 - Current

Forklift Driver/Production Material Handler

WeatherTech
06.2018 - 08.2019

Cook

DE Allende Restraunt
01.2010 - 05.2018

GED -

Allen B Sharpard
Marcos Cruz