DOROTHY STEPHENS, LDO
Woodstock,GA
Summary
Eyewear Specialist with a history of customer satisfaction and retention. Proven motivator of others, successful in effectively educating consumers to make informed purchases. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
12
12
years of professional experience
Work History
Licensed Dispensing Optician
Costco Wholesale
12.2011 - Current
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to customers.
- Consistently exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Recorded Type measures accurately and placed orders with eyeglass manufacturers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Education
Certificate - Ophthalmic Dispensing
Quality School of Ophthalmic Dispensing
Douglasville, GA06.1989
LDO002237 -
Licensed Dispensing Optician
State Of GA06.2008
Skills
- Customer service
- Relationship-Building
- Organization and Time management
- Verifying prescriptions
- Insurance Verification
- Sales
- Proficient in 10-key
- Critical thinking
- Leadership
- Flexible & Adaptable
- Verbal and written communication
Timeline
Licensed Dispensing Optician
Costco Wholesale
12.2011 - Current
Certificate - Ophthalmic Dispensing
Quality School of Ophthalmic Dispensing
LDO002237 -
Licensed Dispensing Optician