Dorothy Tighe
Stuart,FL
Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller
Summary
Outgoing, enthusiastic and ambitious Server/Bartender, committed to providing an exceptional dining experience with expediency and professionalism. Experienced in navigating hectic environments at a fast pace, while prioritizing guests needs, as well as upselling to increase restaurant revenue. Skilled communicator and considerate co-worker, taking on challenges with a positive attitude. Self-motivated to exceed expectations.
Overview
23
23
Years of Customer Service/Hospitality Industry
3
3
Food & Beverage Certifications
Work History
Server
Ocean One Bar & Grille
Delray Beach, FL
01.2022 - 11.2022
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
AM Banquet Manager
Kimpton Hotel Monaco
Philadelphia, PA
03.2013 - 01.2015
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Oversaw timeliness and quality of food delivery at high-volume events.
Server/Bartender
Dave & Buster's
Philadelphia, PA
01.2013 - 01.2022
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cocktail Server
Harrah's Casino
Chester, PA
08.2009 - 01.2013
- Delivered beverages to casino patrons, building rapport with new and regular guests with knowledge of their tier status
- Received perfect “A+” scores from Secret Shoppers
- Checked identification for minimum age for sale of alcoholic beverages.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Education
Graphic Design
Skills
- Training Skills
- Computer/POSskills
- Attention to detail
- Coordination skills
- Transactions and Cash Handling
- Customer Service and Rapport
- Specials Promotion and Upselling
Certification
Food Handler RAMP certified
TIPS Certified
ServSafe certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server - Ocean One Bar & Grille
01.2022 - 11.2022
AM Banquet Manager - Kimpton Hotel Monaco
03.2013 - 01.2015
Server/Bartender - Dave & Buster's
01.2013 - 01.2022
Cocktail Server - Harrah's Casino
08.2009 - 01.2013
Delaware College of Art And Design - , Graphic Design
Food Handler RAMP certified
TIPS Certified
ServSafe certified
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