Mary Helen Pell
Kannapolis,NC
Summary
Results-oriented professional with a decade of experience in the customer service and restaurant industry. Well-versed in customer service and restaurant management, prepared to continue my career in customer service. Bring an energetic and consistent work ethic, understanding that a positive work environment is built upon a strong presentation and attitude. With a vibrant personality, confident in addressing multiple individuals and multitasking throughout shifts. Proven ability to maintain precise and large inventory levels while adhering to company regulations. Committed to personal growth and productivity, always willing to go the extra mile in furthering my education.
Overview
11
11
years of professional experience
Work History
Server
The Melting Pot
01.2022 - Current
- Worked with high volumes for guests
- Working in fine dining
Server/Manager
Shake Shake Seafood
01.2021 - 12.2021
- Worked up to eighty hours a week
- Managed and did inventory for the restaurant
- Handled high volumes of customers
- Nightly cash inventory
Part-time Clerk/Relief Assistant
QuikTrip
10.2013 - 10.2020
- Being able to work in a fast pace environment for a long period of time
- Working in customer service and in food service
- Restocking inventory and food safe kitchen responsibilities
- Responsibilities included: being a shift leader, managing up to five part time clerks, and money management
Full-time Clerk Trainer
QuikTrip
10.2019 - 02.2020
- Trained and developed new hires and evaluated a diverse population
- Working in a fast pace environment maintaining the basic job duties including: register, restocking, and customer service
Bartender
Copper Bar and Grill
05.2018 - 08.2018
- Working in a high pressure environment while maintaining satisfaction for each customer
- Pouring proper alcoholic measurements into each drink
Hostess/Server
Afton Pub and Pizza
12.2017 - 03.2018
- Greeting and sitting customers in desired seating
- Working a kitchen line, answering customer concerns, and providing timely service
Education
Cosmetology certificate -
Rowan Cabarrus Community College
Kannapolis, NC05.2023
High School Diploma -
Pell Academy
Mount Holly, NC05.2014
Skills
- Customer Service
- Attention to Detail
- Multi-Tasking
- Organization
- Food Safety Certified
- Diligent
- Patience
- Critical Thinking
- Inventory
- Customer Relations
- Leadership Skills
- Training Skills
Timeline
Server
The Melting Pot
01.2022 - Current
Server/Manager
Shake Shake Seafood
01.2021 - 12.2021
Full-time Clerk Trainer
QuikTrip
10.2019 - 02.2020
Bartender
Copper Bar and Grill
05.2018 - 08.2018
Hostess/Server
Afton Pub and Pizza
12.2017 - 03.2018
Part-time Clerk/Relief Assistant
QuikTrip
10.2013 - 10.2020
Cosmetology certificate -
Rowan Cabarrus Community College
High School Diploma -
Pell Academy
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