Dorothy Winn
Bay Shore,NY
Summary
Highly motivated professional with over 10+ years of experience in the sales, consulting and financial sectors. Dedicated to making lasting impressions that create a positive social impact by connecting people to products, services and experiences that educate, inform and improve quality of life. Seeking a position that will utilize my analytical skillset and passion for problem solving.
Overview
21
21
years of professional experience
Work History
Center Director
Jenny Craig Weight Loss Center
Huntington Station, NY
01.2010 - 04.2023
- Conducted sales presentations generated through leads consisting of referrals and walk-ins which generated 85% success rate in the acquisition of new business
- As a result of providing personalized in-depth consultation, exceeded quota expectations by 110%.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Created a demand and increased sales of meal plans by understanding needs, challenging objections and offering effective solutions.
- Generated an increase in referrals and revenue by reinforcing the importance of the tools provided, being informative, building trust and achieving positive results.
- Creatively innovative, deconstructed and reinvented meals that were rejected, transforming them into more appealing options. This resulted in a higher rate of clients staying committed and believing in the efficacy of the program.
- Leveraged working in multiple locations to increase client retention.
- Cross sold products and meal plans achieving high sales averages that consistently exceeded company standards.
- Made soft calls a daily priority, reaching out to current members, prior members and sales leads which contributed to 95% active retention.
Senior Relationship Banker
Capital One Bank
Huntington Station, NY
01.2002 - 01.2010
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
- Developed new business by actively prospecting potential customers and maintaining strong referral networks.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
Education
A.A. Liberal Arts and Science -
Suffolk Community College
01.1997
Skills
- Operations Management
- Data Analysis
- Revenue Growth
- Staff Development
- Training and mentoring
- Teamwork and Collaboration
- Relationship Building
- Sales
Timeline
Center Director
Jenny Craig Weight Loss Center
01.2010 - 04.2023
Senior Relationship Banker
Capital One Bank
01.2002 - 01.2010
A.A. Liberal Arts and Science -
Suffolk Community College
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