Dorothy Winn
Bay Shore,NY
Summary
Highly motivated professional with over 10+ years of experience in the sales, consulting and financial sectors. Dedicated to making lasting impressions that create a positive social impact by connecting people to products, services and experiences that educate, inform and improve quality of life. Seeking a position that will utilize my analytical skillset and passion for problem solving.
Overview
21
21
years of professional experience
Work History
Center Director
Jenny Craig Weight Loss Center
01.2010 - 04.2023
- Conducted sales presentations generated through leads consisting of referrals and walk-ins which generated 85% success rate in the acquisition of new business
- As a result of providing personalized in-depth consultation, exceeded quota expectations by 110%.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Created a demand and increased sales of meal plans by understanding needs, challenging objections and offering effective solutions.
- Generated an increase in referrals and revenue by reinforcing the importance of the tools provided, being informative, building trust and achieving positive results.
- Creatively innovative, deconstructed and reinvented meals that were rejected, transforming them into more appealing options. This resulted in a higher rate of clients staying committed and believing in the efficacy of the program.
- Leveraged working in multiple locations to increase client retention.
- Cross sold products and meal plans achieving high sales averages that consistently exceeded company standards.
- Made soft calls a daily priority, reaching out to current members, prior members and sales leads which contributed to 95% active retention.
Senior Relationship Banker
Capital One Bank
01.2002 - 01.2010
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
- Developed new business by actively prospecting potential customers and maintaining strong referral networks.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
Education
A.A. Liberal Arts and Science -
Suffolk Community College
01.1997
Skills
- Operations Management
- Data Analysis
- Revenue Growth
- Staff Development
- Training and mentoring
- Teamwork and Collaboration
- Relationship Building
- Sales
Timeline
Center Director
Jenny Craig Weight Loss Center
01.2010 - 04.2023
Senior Relationship Banker
Capital One Bank
01.2002 - 01.2010
A.A. Liberal Arts and Science -
Suffolk Community College
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