Dorrce Eason
Mansfield,TX
Summary
Personable, dedicated & fair-minded Bodily Injury Claims Adjuster with an extensive 5 year career in the insurance industry (claims, underwriting, sales and services). Experience interpreting insurance contracts and resolving claims. Excellent abilities in medical terminology and claims file management systems. Strong interpersonal and communication skills to work weekends and evenings.
Overview
5
5
years of professional experience
Work History
Injury Claims Adjuster
State Farm Insurance Inc
Richardson, TX
01.2022 - Current
- Interviewed and spoke with claimants, witnesses, police officers, doctors and other parties to determine claim settlement or denial
- Negotiated and settled claims according to information presented through reports, research and data verification,
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Investigated and assessed property damage.
- Interviewed and spoke with claimants, witnesses, police officers, doctors and other parties to determine claim settlement or denial.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Underwriting Specialist
Midwest Family Mutual
West Des Moines, IA
12.2021 - 12.2022
- Gathered and analyzed information to determine risk acceptability
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action
- Negotiated policy terms and coverage to align with company directives
- Served as subject matter expert for non-standard coverage questions, property damage and collision.
- Gathered and analyzed information to determine risk acceptability.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
Commercial Lines Underwriting Assistant
DorrceFarmers Insurance Group
Austin, TX
04.2020 - 12.2021
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sr Commercial Lines Specialist
Progressive Insurance
Austin, TX
07.2019 - 04.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Rewrote and reinstated insurance policies, following underwriting and business rules
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Worked with insurance carriers to solve problems with coverage and payments.
- Completed yearly evaluations of providers to check service options and coverage plans against competitors.
Front Line Sales Manager
Sam's Club
Waco, TX
08.2018 - 07.2019
- Cross-trained staff members, resulting in [62.3] % increase in customer satisfaction ratings
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members
- Monitored performance, addressed deficiencies and incorporated new techniques and strategies to boost sales.
Education
Bachelor of Science - Business Administration And Management
Penn Foster College
12.2023
Skills
- Active listening
- Technologically savvy
- Insurance Policy Coverage Expertise
- Prior supervisory experience
- Excel, Word, PowerPoint
- Settlement Negotiations
- Liability Determination
- Property Claims
- Property Adjusting
- Claims Processing
- Managing Risk
- Quoting and Pricing Policies
- Data Collection
- Critical Thinking
Timeline
Injury Claims Adjuster
State Farm Insurance Inc
01.2022 - Current
Underwriting Specialist
Midwest Family Mutual
12.2021 - 12.2022
Commercial Lines Underwriting Assistant
DorrceFarmers Insurance Group
04.2020 - 12.2021
Sr Commercial Lines Specialist
Progressive Insurance
07.2019 - 04.2020
Front Line Sales Manager
Sam's Club
08.2018 - 07.2019
Bachelor of Science - Business Administration And Management
Penn Foster College
Similar Profiles
ANTHONY J. GRIFFITHANTHONY J. GRIFFITH
Insurance Producer at State Farm Insurance, Alleyne Insurance and Financial ServicesInsurance Producer at State Farm Insurance, Alleyne Insurance and Financial Services
Susan V ChaneySusan V Chaney
Procurement Specialist at State Farm InsuranceProcurement Specialist at State Farm Insurance
Annette WilliamsAnnette Williams
TWA Fire ILR at State Farm InsuranceTWA Fire ILR at State Farm Insurance
VIRLYN FUCIENVIRLYN FUCIEN
Claims Adjuster at State Farm Insurance IncClaims Adjuster at State Farm Insurance Inc
Brenda MataBrenda Mata
Front Desk Associate at Zen Interventional Wellness Center Pain SpecialistFront Desk Associate at Zen Interventional Wellness Center Pain Specialist