Dorriane Wright-Spence
Jacksonville,FL
Summary
Versatile and compassionate professional with experience at JPS Transport LLC, excelling in customer service and office administration. Demonstrated ability to adapt quickly, enhancing organizational efficiency and client satisfaction. Skilled in document preparation and schedule maintenance, with a commitment to continual improvement and fostering strong relationships.
Overview
10
10
years of professional experience
Work History
Secretary
JPS Transport LLC
03.2022 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Home Health Aide
Private Care
11.2019 - 03.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Caregiver
Private Care
02.2015 - 08.2017
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
GED -
University of The State Of New York
07-2023
Certificate - Home Health Aide
New York Institute of Health Careers, LLC
89-44 162nd Street, Jamaica, NY 1143210-2019
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- Document Preparation
- Phone reception
- Reception functions
- Fast Learner
- Multitasking and Time Management
- Clear Communication
- Schedule Maintenance
Parent Of The Year Award
As a parent, I make it my duty to take a proactive approach in my child education and professional development. I'm currently the treasure of my child's school PTA and former SLT member. I have volunteered and participated in many school programs over the past few years and try to be a great role model in my community. Therefore I was awarded parent of the year.
Timeline
Secretary
JPS Transport LLC
03.2022 - Current
Home Health Aide
Private Care
11.2019 - 03.2022
Caregiver
Private Care
02.2015 - 08.2017
GED -
University of The State Of New York
Certificate - Home Health Aide
New York Institute of Health Careers, LLC
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