Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doug Bertleson

Beavercreek

Summary

Dedicated Customer Service Representative with strong problem-solving and communication skills. Proven ability to enhance workflows and manage escalated issues, ensuring customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Synchrony
West Chester, OH
01.2016 - 04.2026
  • Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
  • Implemented process improvements to enhance response times and streamline workflows.
  • Managed escalated customer issues, providing effective solutions and maintaining positive relationships.

Education

Bachelor of Science - Religion

Walla Walla University
College Place, WA
06-1975

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Synchrony
01.2016 - 04.2026

Bachelor of Science - Religion

Walla Walla University
Doug Bertleson