Doug Court
Rochester,NY
Summary
Serviced-focused manager dedicated to giving every client positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, great planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Branca Midtown
Rochester, NY
02.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, invoicing & money rectification.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Developed a specific service strategy to ensure proper care of guests.
Executive Manager
SCN Hospitality
Rochester, NY
08.2019 - 03.2020
- Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Put together weekly templates for P&L reports for two businesses.
General Manager
The Revelry
Rochester, NY
09.2018 - 08.2019
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Wine curator for an extensive new world and old world wine program.
Education
High School Diploma -
Churchville Chili High School
Churchville, NY06.2008
Skills
- Performance improvement
- Client Account Management
- Team Leadership
- Training and Development
- Conflict Resolution
- Relationship building
- Operations management
- Employee scheduling
- Deadline-oriented
- Project Management
- Sales expertise
- Consistently meet goals
- Effective leader
- Client account management
- Verbal and written communication
Accomplishments
- Awarded the Drummer Of The Year in July 2016 for Youth Music Magazine.
- Top 200 Billboard charting Artist.
- World traveled touring musician.
Timeline
General Manager
Branca Midtown
02.2020 - Current
Executive Manager
SCN Hospitality
08.2019 - 03.2020
General Manager
The Revelry
09.2018 - 08.2019
High School Diploma -
Churchville Chili High School
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