DOUG EISIMINGER
Littleton,CO
Summary
Accomplished General Manager with extensive experience in enhancing guest satisfaction and driving revenue in diverse hotel environments. Expert in developing operational policies that boost efficiency and profitability. Proven in building cohesive teams and managing costs to meet brand standards while generating profit through strategic cost control.
Overview
25
25
years of professional experience
Work History
GENERAL MANAGER
Marriott Denver Airport at Gateway Park
10.2024 - Current
- Created strategies for maximizing profits through cost control and revenue generation initiatives.
- Managed budget and expenditures for supplies and renovations, aligning operations with sales and profit margin targets.
- Developed and enforced operational policies and procedures, enhancing overall efficiency.
- Eliminated reliance on temporary staffing by building and retaining a strong internal team.
- Advised senior management on necessary changes to enhance operational efficiency.
- Oversaw full-property renovation, ensuring operational stability during project completion.
ASSISTANT GENERAL MANAGER
Embassy Suites by Hilton
10.2022 - 10.2024
- Led cross-functional teams to achieve exceptional service standards and operational excellence across departments.
- Collaborated with sales and marketing to align service execution with revenue targets, maximizing profitability.
- Oversaw food and beverage, front desk, housekeeping, and engineering operations, implementing strategic initiatives that enhanced guest satisfaction.
- Utilized disciplined budget management and team development to elevate guest satisfaction scores significantly above brand benchmarks during transition.
FRONT OFFICE MANAGER
Doubletree by Hilton
06.2021 - 05.2022
- Provided leadership to ensure delivery of exceptional customer service by all front office team members.
- Trained and mentored staff on customer service excellence and hotel policies, fostering a culture of high-quality service.
- Developed and implemented standard operating procedures for front desk operations to ensure consistency and quality in service.
- Streamlined front office processes to enhance service delivery and optimize budgeting, leading to more efficient operations.
- Oversaw front office operations, enhancing team collaboration and guest satisfaction through improved processes.
GENERAL MANAGER
Crimson and Gold Sports Bar
03.2011 - 04.2013
- Oversaw daily bar operations, managing staff to ensure smooth service and maintaining cleanliness and inventory standards.
- Managed budgets and financial reports, ensuring profitability through strategic recommendations for cost savings.
- Developed relationships with vendors and suppliers to secure quality products and services, enhancing overall customer experience.
BAR MANAGER
Brooklyn's at the Pepsi Center
07.2001 - 03.2011
- Tracked sales and calculated profits while managing budgets, enhancing financial stability of bar operations.
- Managed inventory levels and ordered supplies, maintaining optimal stock availability for seamless operations.
- Hired and trained new staff members, enhancing service quality and customer experience.
- Updated menu items and trained staff on offerings, improving customer satisfaction and dining experience.
- Ensured accuracy and timeliness of all financial records.
Education
Hospitality Management
Metro State University of Denver
Denver, COSkills
- Revenue management
- P&L oversight
- Budget management
- Profit generation
- Cost reduction initiatives
- Business development
- Operational efficiency
- Hospitality management software
- Team development
- Customer experience
Timeline
GENERAL MANAGER
Marriott Denver Airport at Gateway Park
10.2024 - Current
ASSISTANT GENERAL MANAGER
Embassy Suites by Hilton
10.2022 - 10.2024
FRONT OFFICE MANAGER
Doubletree by Hilton
06.2021 - 05.2022
GENERAL MANAGER
Crimson and Gold Sports Bar
03.2011 - 04.2013
BAR MANAGER
Brooklyn's at the Pepsi Center
07.2001 - 03.2011
Hospitality Management
Metro State University of Denver