Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Doug Fink

Lonsdale,MN

Summary

Dynamic professional with a dual background in sales operations and technical service. Successfully improved team performance and customer satisfaction through targeted training and superior service delivery. Recognized for leading initiatives that enhance operational efficiency and achieve sales objectives.

Overview

12
12
years of professional experience

Work History

Sales and Operations Manager

SOURCE MACHINE ALLIANCE
Minneapolis, MN
01.2024 - Current

Analyzed sales data to formulate effective strategies for current economic conditions.

  • Identified new business opportunities through thorough market trend analysis.
  • Developed robust relationships with vendors to enhance supply chain efficiency.
  • Trained new team members on sales operations and software functionalities.
  • Implemented best practices for CRM system usage, improving sales team productivity.

Regional Sales Manager/ Automation Specialist

HALES MACHINE TOOL
Minneapolis, MN
09.2020 - 08.2023

Developed marketing and social media campaigns that enhanced brand awareness.

  • Managed multiple projects simultaneously, ranging from $30K to $6M.
  • Focused on automation post-COVID to mitigate labor market challenges.
  • Streamlined and standardized quoting processes for all salable items.
  • Trained and hired new sales staff to strengthen team capabilities.
  • Mentored junior sales staff on best practices and company offerings.
  • Presented product demonstrations to potential clients, highlighting features and benefits.
  • Monitored competitor activities and analyzed regional pricing trends.

Area Sales Manager

DMG MORI
Minneapolis, MN
11.2019 - 09.2020
  • Spearheaded area sales of manufacturing equipment to support U.S. manufacturing technology initiatives.
  • Revitalized an underperforming market by enhancing customer relationships and product engagement.
  • Boosted product awareness through strategic development of cost of ownership and ROI presentations.

Manager of Machine Setup and Technical Support

SHOP SABER CNC
Lakeville, MN
08.2017 - 04.2019
  • Standardized manufacturing and testing processes to support business growth and corporate objectives.
  • Oversaw vendor negotiations, training, forecasting, procurement, inventory management, product development, and quality validation.
  • Increased machine productivity from seven to fifteen per week by implementing new standard processes.
  • Reduced costs and labor expenses by 40% through innovative manufacturing and assembly procedures.
  • Minimized warranty claims by enhancing testing and verification processes for completed machines.
  • Enhanced testing methodologies while delivering electrical systems training to technicians.
  • Led onboarding training and established best practices for new employees in the department.

Engineering and Service Manager

CONTINENTAL MACHINES INC
Savage, MN
05.2016 - 08.2017
  • Managed budget development of $1.5M while leading Service and Engineering departments.
  • Streamlined production processes by merging engineering and production teams for optimal performance.
  • Achieved reduction in production time from eight months to three months with a repeatable process for custom builds.
  • Oversaw CAD model generation, ensuring alignment with project specifications for successful outcomes.
  • Directed team efforts in assessing, quoting, and manufacturing customized equipment tailored to client needs.

Production and Inventory Lead/Service Technician

CURRENT EDM
Minneapolis, MN
04.2013 - 05.2016
  • Directed team performance assessments to achieve timely production and testing goals.
  • Trained workforce on systems and procedures to maintain high-quality output.
  • Supervised entire production process and created essential processing variables.
  • Implemented continuous improvement strategies to reduce costs associated with inventory management of parts and supplies.

Education

Bachelor of Science - Business Operations and Project Management

Southern New Hampshire University
Manchester, NH
01.2016

Associate of Science - Associates in Electronics

US Navy
Groton, CT
06-1997

DeVry University (EET) Electrical Engineering and Technology - Electrical Engineering and Technology (EET)

DeVry University
Lisle, IL

Skills

  • Technical training programs
  • Troubleshooting diagnostics
  • Project leadership skills
  • Maintenance of equipment
  • Variable frequency drive expertise
  • electrical system knowledge
  • Schematic reading proficiency
  • equipment field service management
  • equipment troubleshooting skills
  • efficient supply chain strategies
  • data-driven decision making
  • detailed trend analysis
  • development of staff training programs
  • effective team collaboration
  • detailed budget oversight
  • data analytics for sales
  • targeted territory planning and management
  • effective lead prospecting techniques
  • effective employee retention techniques
  • tactical analytical problem-solving

Timeline

Sales and Operations Manager

SOURCE MACHINE ALLIANCE
01.2024 - Current

Regional Sales Manager/ Automation Specialist

HALES MACHINE TOOL
09.2020 - 08.2023

Area Sales Manager

DMG MORI
11.2019 - 09.2020

Manager of Machine Setup and Technical Support

SHOP SABER CNC
08.2017 - 04.2019

Engineering and Service Manager

CONTINENTAL MACHINES INC
05.2016 - 08.2017

Production and Inventory Lead/Service Technician

CURRENT EDM
04.2013 - 05.2016

Bachelor of Science - Business Operations and Project Management

Southern New Hampshire University

Associate of Science - Associates in Electronics

US Navy

DeVry University (EET) Electrical Engineering and Technology - Electrical Engineering and Technology (EET)

DeVry University