Doug Higgins
Mortgage Loan Officer
Gilbert,AZ
Summary
Dynamic Mortgage Loan Officer with a proven track record at KBHS Home Loans, excelling in loan origination and customer service. Skilled in developing tailored loan solutions and fostering long-term client relationships, I consistently exceed sales targets while ensuring compliance and client satisfaction. Committed to enhancing financial health through active listening and personalized guidance.
Experienced with mortgage loan origination, financial analysis, and client advisement. Utilizes deep knowledge of lending guidelines and compliance to ensure smooth loan processing. Strong understanding of customer relationship management and market trends, driving successful loan closures.
Hardworking and passionate loan officer, with strong organizational skills, eager to help the team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
KBHS Home Loans
12.2020 - 12.2025
- Developed personalized loan solutions by conducting thorough assessments of client financial situations and needs.
- Educated clients on mortgage products and terms, ensuring informed decision-making throughout the loan process.
- Reviewed and verified documentation for accuracy and completeness, ensuring compliance with lending regulations.
- Negotiated loan terms with clients to create flexible repayment options tailored to individual financial situations.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Mortgage Loan Officer
Waterstone Mortgage
01.2020 - 12.2020
- Established long-term relationships with clients through consistent communication and follow-up during mortgage transactions.
- Generated leads through networking and collaboration with local real estate agents, expanding business opportunities.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Mortgage Loan Officer
State Farm Bank
05.2014 - 12.2019
- Developed and implemented marketing campaigns to generate new business opportunities.
- Promoted a CRA Loan Program to the community. Presenting loan program details to the General Public, local Realtors and State Farm Agents
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
Education
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign
Champaign, IL05-1991
Skills
- Loan origination
- Goal oriented
- Loan product promotion
- Customer service-focused
- Active listening and learning
Accomplishments
Consistently has achieved company awards for top tier loan production, customer retention and customer service. 2025 ranked 3187 by Scotsman Guide of Top Originators with Total Volume of $32,495,149 (92 closed loans)
Certification
NMLS License 574095. Licensed in Arizona
Timeline
Mortgage Loan Officer
KBHS Home Loans
12.2020 - 12.2025
Mortgage Loan Officer
Waterstone Mortgage
01.2020 - 12.2020
Mortgage Loan Officer
State Farm Bank
05.2014 - 12.2019
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign