Doug McCoy
Rockwall,TX
Summary
Dynamic leader with a proven track record at Dex Media, adept in small business operations and customer relations. Excelled in relationship building and strategic marketing, significantly enhancing brand awareness and client loyalty. Skilled in verbal and written communication, achieving remarkable sales growth and team development through effective training and negotiation tactics.
Overview
30
30
years of professional experience
Work History
Owner of Franchise Grounds Guys
Self-Employeed
12.2019 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Sales Operations Manager
Dex Media
11.1999 - 12.2019
- Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Focused on maximizing deal profitability through diligent negotiation tactics that secured favorable terms for our organization.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
Sales Trainer
Dex Media
11.1998 - 11.1999
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Contributed to the overall success of the organization by sharing best practices and collaborating with cross-functional teams on business development initiatives.
- Developed and led group training courses to align with corporate sales and service goals.
- Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
Sales Manager
Dex Media
10.1995 - 11.1998
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Associate
Dex Media
09.1994 - 09.1995
- Expanded customer base through cold calling, networking, and relationship building.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Bachelor of Science - Business Administration
Arkansas Tech University
Russellville, AR05-1992
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- KPI management
- Profit and loss
- Proficient with Microsoft Office Skills
Timeline
Owner of Franchise Grounds Guys
Self-Employeed
12.2019 - 12.2024
Sales Operations Manager
Dex Media
11.1999 - 12.2019
Sales Trainer
Dex Media
11.1998 - 11.1999
Sales Manager
Dex Media
10.1995 - 11.1998
Sales Associate
Dex Media
09.1994 - 09.1995
Bachelor of Science - Business Administration
Arkansas Tech University
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