Doug Patton
Birmingham,AL
Summary
I am a passionate Team Builder that delivers World Class Service through recognizing the strengths in others and positioning them to succeed. By unleashing their talents and skills and asking the question, “Why?”, together, we create efficiencies and deliver bottom-line results through accountability, structure, and being a Catalyst by asking… “What If?”
Overview
35
35
years of professional experience
1
1
Certification
Work History
Vice President of Business Development
Wanes Pest Control
05.2023 - Current
- Identified business development challenges and customer concerns for proactive resolution.
- Strategically implemented a series of steps that provided transparency and accountability within the Sales and Marketing Department that puts our Customers first while supporting our Branch Management team.
- Established Customer loyalty and retention programs that have increased retention from 83% to 87% and have saved $1.8MM in revenue that allowed Wanes to exceed our Organic Growth targets.
- Enhanced customer retention by providing exceptional service and support throughout our client's lifecycle.
Vice President of Operations
Wanes Pest Control
03.2014 - Current
- I enjoy Modeling, Mentoring, and Multiplying Leaders by teaching them how to execute through five Operational Principles: Serve Your Customer, Collect Your Money, Control Your Expenses, Develop Your Team, and Grow Your Business.
- Recruited and brought to closing, two acquisitions. Through an intentional focus on Communication and Engagement with our acquired Customers, we are currently sitting at 88% and 94% Retention.
- Increased company profits through Service protocol efficiencies.
Restaurateur/Owner
Johnny Ray's BBQ
01.2009 - 07.2013
Chief Operating Officer
Wanes Pest Control
12.2004 - 07.2008
Operations and Service Manager
Triple Point Industries
08.1998 - 11.2004
Retail Operations, Sales, and Merchandise Manager
Sam's Club
11.1988 - 08.1998
Education
No Degree - General Studies
Auburn University
Auburn, ALBachelor of Science - Management
University of Alabama At Birmingham
Birmingham, ALSkills
- Leadership Development and Promotion
- P&L Analysis
- Merger & Acquisition prospecting, due diligence, and integration
- Team Building and Development
- Direct Sales
- Revenue Forecasting
- Corporate budgeting
- Process Improvement
Certification
- Alabama: HPC, WDC
- Tennessee: C07
Professional Community
- NPMA Business Innovations Committee, 01/01/23, 12/31/24
- Advisory Board Member for the Center for Learning and Professional Development, University of North Alabama, 01/01/22, Present
Timeline
Vice President of Business Development
Wanes Pest Control
05.2023 - Current
Vice President of Operations
Wanes Pest Control
03.2014 - Current
Restaurateur/Owner
Johnny Ray's BBQ
01.2009 - 07.2013
Chief Operating Officer
Wanes Pest Control
12.2004 - 07.2008
Operations and Service Manager
Triple Point Industries
08.1998 - 11.2004
Retail Operations, Sales, and Merchandise Manager
Sam's Club
11.1988 - 08.1998
No Degree - General Studies
Auburn University
Bachelor of Science - Management
University of Alabama At Birmingham
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