Douglas Craver

• Led operations team supporting 37 mobile engineering and product functions responsible for 16 global Pocket Geek Mobile applications with over 25M users.
• Responsibilities included recruiting, onboarding, vendor management, patents management, data privacy agreements, tier 3 and above user support, QA, and app store reviews.
• Managed annual $6M capitalization and operations expense budget.
• With AIZ Legal and Business, managed large portfolio of Pocket Geek technology patents cited as key reason Fortune recognized Assurant as one of America's Most Innovative Companies in 2023.
• Mentored three operations team members into Software Engineering, Product, and QA roles.
• Designed and led first Assurant Digital Summer internship program ($100K budget), resulting in several direct hires from cohort of 6.

Mobile Defense August 2009-March 2012 | Mascot Secret October 2012-June 2013 | Unific February 2012-December 2013 | Reel Gardening May 2013-May 2014 | Complion January 2015-January 2020 | Tradefull May 2019-May 2020

• Worked with founders + team leadership of startups/early-stage ventures building sustainable companies with proven methodologies and three imperatives: Hiring Right, Managing Risk, and Reducing Waste.
• Created intelligent lean startup cross-functional engineering and product-centric teams.
• In 2013, chosen by Richard Branson Centre of Entrepreneurship to coach Claire Catherine Reid, founder of Real Gardening in South Africa, in Lean Startup Methodologies.

• Introduced founder to MPG, who led Series A and subsequent round.
• Coached and advised founder and leadership team.
• Led rebuilding software engineering and product talent around cross-functional teams.
• RealTime Software Solutions Company acquired Complion in November 2022.

• Mobile Defense built and shipped first mobile security apps for Android, iOS, and was acquired by Assurant (AIZ) on May 27, 2016.
• Responsible for scaling operations as team grew from 10 to 37 while handling day-to-day client account management and operations.
• Responsibilities also included facilities, recruiting and coordinating onboarding of software engineers, product, and support professionals.
• Managed build-out of 10K square feet of technology office space optimized for cross-functional teams.

• Started as eMarketing by CMI, division of Craver Marcom Inc., building out vision for channel-neutral electronic messaging software platform.
• Through its lead product, Concentri, Knotice helped clients cultivate customer value through individualized, two-way electronic communications.
• Knotice was consistently recognized as one of the fastest-growing companies in northeast Ohio (#8 on 2011 Weatherhead 100, among others).
• IgnitionOne acquired Knotice on March 19, 2014.

• Introduced founders to MPG, who led seed and subsequent round.
• Consulted on recruiting, business development, and product marketing while coaching and advising Founder.
• Joined Mobile Defense full-time as Director of Operations in March 2012.

• Specified and managed onshore/offshore software application development.
• Grew user base from 200 to over 5,000 in under two years.
• Built online real estate investing course platform and product launch that generated over $300K+ in sales in two days and added thousands of new users.

• Eight-month contract working on team responsible for high-profile International Paralympic Committee (IPC) Alpine World Cup Event, Jan. 17-21, 2007, in Aspen, CO.
• Responsible for event development, media relations, sponsorships, public relations, advertising, marketing, and contract negotiations with the U.S. Olympic Committee, U.S. Ski & Snowboard Association, and U.S. Paralympics.

• Built domain expertise, delivering innovative subscriber marketing communications programs, growing ARR by 30% each, first five years.
• 2001, company was recognized with Cascade Capital Corporation Business Growth Award.
• At peak, Craver Marcom Inc. billed over $3 Million in ARR and employed ten professionals.
• September 2003, technology division, eMarketing by CMI, was spun out of Craver Marcom Inc. as separate company called Knotice.
• October 2003, secured Knotice seed investment from HVO Partners.

• Specialized in subscriber acquisition, upgrade, and retention marcom campaigns for Cable TV industry.
• Grew ZCI from dinner table in apartment to office with 5 team members, generating over $1M in revenue from major MSOs (Multiple System Operators) across America.

• Account team managing advertising campaigns for clients Mead Fine Paper, First National Bank of Fort Wayne, Indiana, and Kolb-Lena Cheese Co.

• Account team assigned to multi-million dollar Xerox Laser Printing Systems.
• Planned and implemented high-impact SLG direct mail campaigns generating 15% response rates.
• Along with Senior Account Executive, planned and directed building of Xerox's first digital SLM system.