Douglas Altoe
Malden,MA
Summary
Dynamic Medical Assistant with a proven track record at Tufts Medical Center. Strong patient/customer relationships and enhancing care through excellent documentation. Bilingual in Portuguese and English, committed to delivering exceptional customer service experiences.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Tufts Medical Center
10.2021 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Painter
Quality Colors Painting
04.2017 - 10.2021
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Provided exceptional customer service in addressing concerns or changes during the course of projects.
- Maintained safe work environment by adhering to health and safety protocols during all painting tasks.
Education
Associate Degree in Nursing - Medical Assistant
Boston Career Institute
Malden, MA09-2021
Bachelor of Arts - Advertising And Communication
Estacio De Sa
Vitoria, Espirito Santo, Brazil01-2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- Direct patient care
- Electronic medical records
- CPR
- Patient relations
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Timeline
Medical Assistant
Tufts Medical Center
10.2021 - Current
Painter
Quality Colors Painting
04.2017 - 10.2021
Associate Degree in Nursing - Medical Assistant
Boston Career Institute
Bachelor of Arts - Advertising And Communication
Estacio De Sa
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