Douglas Angel-Flores
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking Automotive Technician with 16 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Knowledgeable automotive professional with background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Automotive Technician
Ourisman Jeep
09.2019 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Team Leader
Jim Coleman Toyota
09.2015 - 09.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Automotive Technician
Lexus Of Rockville
09.2013 - 09.2015
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Automotive Technician
Pep Boys Auto Service & Tire
09.2010 - 09.2013
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Automotive Service Technician
National Tire And Battery
02.2007 - 08.2010
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Sales Associate
Darcars Toyota Scion Silver Spring
01.2006 - 01.2007
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree - Business Administration
Strayer University
05.2026
High School Diploma -
High Point High School
Beltsville, MD2003
Skills
- Inspecting Vehicles
- Chemical Disposal
- Alignments Experience
- Issue Resolution
- System Repairs
- Parts Replacement
- Preventive Maintenance
- Estimating Work
- Changing Oil
- Calibration Understanding
- Electrical Failure Repairs
- Customer Service
- Customer Relations
- Preventive Maintenance Services
- Heavy Lifting
- Optimizing Engine Performance
- Engine Repair
- Rebuilding Engines
- Safety Awareness
- Brake Systems Understanding
- Maintaining Records
- Team Collaboration
- Changing Tires
- Work Planning and Prioritization
- Replacing Filters
- Heating and Air Conditioning
- Diagnostic Abilities
- Calibrating Systems
- Drivetrain and Axle Installation
- Problem-Solving
- Suspension Systems
- Strong Work Ethic
- Relationship Building
- Quality Assurance
- Troubleshooting Skills
- Electrical Understanding
- Brake Systems
- Electrical Repair Procedures
- Electrical Experience
- Hand and Power Tools
- Calibrating Instruments
- Relaying Complex Information
- Transmissions
- Installing Equipment
- Coolant System Control
- Repair Quotes
Certification
- Chrysler Certified.
- Toyota Certified.
- Lexus Certified.
- Volkswagen Certified
Languages
Spanish
Native or Bilingual
Timeline
Certified Automotive Technician
Ourisman Jeep
09.2019 - Current
Team Leader
Jim Coleman Toyota
09.2015 - 09.2019
Automotive Technician
Lexus Of Rockville
09.2013 - 09.2015
Automotive Technician
Pep Boys Auto Service & Tire
09.2010 - 09.2013
Automotive Service Technician
National Tire And Battery
02.2007 - 08.2010
Sales Associate
Darcars Toyota Scion Silver Spring
01.2006 - 01.2007
No Degree - Business Administration
Strayer University
High School Diploma -
High Point High School