Douglas Baldwin
Strongsville,OH
Summary
Dynamic professional with a proven track record at Buehlers Food Market, excelling in merchandising strategies and inventory control. Recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. As a former business owner, adept at managing operations and fostering strong client relationships to drive sales and ensure fiscal responsibility.
Overview
44
44
years of professional experience
Work History
Liquor Store Team Leader
Buehlers Food Market
05.2019 - Current
- Adapted quickly to changing business conditions by altering operational priorities as needed to maintain productivity levels.
- Transferred, created and received stock orders to guarantee product stability.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Handled customer complaints and issues politely and professionally.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Implemented effective merchandising strategies for better product visibility and increased sales.
- Implemented loss prevention measures to minimize shrinkage rates within the store.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and proper record-keeping practices were followed by all team members.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
Business Owner
A&D Auto Parts
03.1981 - 05.2014
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
Education
Urbana
OhioSkills
- Merchandising strategies
- Inventory control
- Store operations
Timeline
Liquor Store Team Leader
Buehlers Food Market
05.2019 - Current
Business Owner
A&D Auto Parts
03.1981 - 05.2014
Urbana
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