Douglas Cartin
The Bronx
Summary
Results-driven server and sous chef focused on exceptional customer service and team collaboration. Expertise in maintaining high cleanliness standards and implementing safe food handling practices to ensure guest satisfaction.
Overview
12
12
years of professional experience
Work History
Server - Sous Chef
Rosa Mexicano
New York, NY
02.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings and service standards.
- Managed multiple tables efficiently while maintaining high-quality service.
- Assisted in inventory management by monitoring stock levels of supplies.
- Resolved customer complaints promptly to enhance dining experience.
- Implemented best practices for cleanliness and organization in dining area.
- Enhanced team performance through proactive communication and support during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Housekeeping Room Attendant
Element Charlotte Uptown
Charlotte, NC
03.2014 - 10.2019
- Ensured cleanliness and orderliness of guest rooms through thorough inspections and attention to detail.
- Maintained inventory of cleaning supplies, promptly reporting shortages to management for timely replenishment.
- Collaborated with team members to improve efficiency in room turnover during peak occupancy periods.
- Adhered to safety protocols and sanitation standards, contributing to a healthy environment for guests and staff.
- Trained new staff on best practices for cleaning techniques and use of equipment, enhancing team performance.
- Provided exceptional customer service by addressing guest requests for additional amenities or services promptly.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Education
Bachelor of Turisim Administration -
Hispanoamericana University
Costa Rica Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server - Sous Chef
Rosa Mexicano
02.2022 - Current
Housekeeping Room Attendant
Element Charlotte Uptown
03.2014 - 10.2019
Bachelor of Turisim Administration -
Hispanoamericana University