Douglas Chase Jr
Ellicott City,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Inside sale/Operations Specialist/Route Specialist
Lanterna Importer
Baltimore, MD
08.2023 - Current
- Coordinated operational processes to enhance workflow efficiency.
- Facilitated communication between departments to streamline operations.
- Assisted in training new staff on operational procedures and policies.
- Implemented standard operating procedures for daily tasks and activities.
- Processed invoices using company software to ensure accuracy and timeliness.
- Collaborated with accounting team to reconcile accounts payable on a monthly basis.
- Assisted customers with inquiries regarding order status and product availability.
- Provided support to other departments within the organization as required.
- Managed routing logistics to optimize delivery efficiency across multiple regions.
ROUTE MANAGER/CUSTOMER SERVICE MANAGER
Bacchus importer
Baltimore, USA
09.2018 - 06.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
- Monitored driver and laborer time and attendance to control costs and maintain safety standards.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Reviewed orders, production schedules to determine work sequences and items shipping dates.
Driver/Warehouse Worker
Bacchus Importers
Baltimore, USA
11.2010 - 09.2018
- Completed on-time deliveries by choosing the best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Verified each delivery against shipping instructions before delivering to customers.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Received, stored and shipped goods and materials.
- Stacked and transported all overstock to storage areas.
- Operated forklifts and other heavy machinery safely.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Swept floors and stored equipment at the end of each shift.
- Used item numbers to properly stock warehouse.
MERCHANDISER
Nabisco
Baltimore, USA
10.2007 - 11.2010
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Lifted and maneuvered boxes weighing up to 20 pounds.
- Prepared and maintained inventory records.
- Kept cases and shelves clean and well stocked.
- Removed discontinued, old and slow-moving items from shelves.
- Set up advertising signs and displays on shelves, counters and tables.
- Displayed appropriate signage for products and sales promotions.
- Communicated and coordinated planogram execution with store management.
DIRECT TV INSTALLER
Aerosat
Owings Mills, USA
06.2006 - 10.2007
- Ran cables and connected receivers.
- Repaired malfunctioning system components.
- Determined the best location for customer satellites.
- Installed cable support systems and prepared workstation outlets.
- Fed cables through access holes, roof spaces and cavity walls.
- Drilled holes for wiring in wall studs, joists, ceilings and floors.
- Programmed and troubleshot devices following installation.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
SALES ASSOCIATE
Spencer's Gifts
Baltimore, USA
11.2003 - 09.2006
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
SERVER/COOK
Friendly's
White Marsh, USA
10.2004 - 06.2006
- Consistently provided friendly guest service and heartfelt hospitality.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Verified that prepared food met all standards for quality and quantity.
Education
High School Diploma -
Overlea high school
Rosedale, MD01.2005
Skills
- Excellent communication skills
- Merchandising knowledge
- Retail loss prevention
- Product Sales
- Logistics oversight
- Transportation management systems
- Manufacturing and warehouse procedures
- Stock allocation
- Safety awareness
- Warehouse Management
- Certified forklift operator
- Route management
- Focused on customer satisfaction
- Skilled multi-tasker
- Schedule coordination
- Invoice processing
- Operational coordination
- Routing logistics
- Conflict resolution
- Account reconciliation
Timeline
Inside sale/Operations Specialist/Route Specialist
Lanterna Importer
08.2023 - Current
ROUTE MANAGER/CUSTOMER SERVICE MANAGER
Bacchus importer
09.2018 - 06.2023
Driver/Warehouse Worker
Bacchus Importers
11.2010 - 09.2018
MERCHANDISER
Nabisco
10.2007 - 11.2010
DIRECT TV INSTALLER
Aerosat
06.2006 - 10.2007
SERVER/COOK
Friendly's
10.2004 - 06.2006
SALES ASSOCIATE
Spencer's Gifts
11.2003 - 09.2006
High School Diploma -
Overlea high school