Michael Waterloo
Norridge,IL
Summary
Dedicated and energetic customer service and sales professional with a proven ability to multitask and prioritize customer needs. Experienced in successfully developing new hires and coaching route drivers. Brings a strong work ethic and commitment to providing exceptional service. Passionate about delivering outstanding customer experiences, constantly striving to exceed expectations and contribute to team success.
Overview
12
12
years of professional experience
Work History
Route Sales Specialist
Cintas
10.2016 - Current
- Provided excellent customer service, resolving complaints and answering inquiries in a professional manner.
- Contributed to company growth by identifying potential new clients during regular routes, resulting in increased revenue opportunities.
- Increased retention rates among trainees by fostering a supportive and inclusive learning environment.
- Evaluated driver performance through regular ride-alongs, providing immediate feedback and coaching as needed.
- Assisted with recruitment efforts, conducting interviews and assessing candidate suitability for route driver positions based on experience, skills, and attitude.
Service Technician
Directcast USA
01.2015 - 10.2016
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
Service Technician
Seaway Supply Company
01.2013 - 01.2015
- Troubleshoot and repair auto scrubbers and various janitorial cleaning products.
- Set up and managed chemical cleaning dispensers.
- Educated clients on equipment maintenance strategies.
Education
High School Diploma -
Elmwood Park High School
01.2003
Skills
- Ability to work independently while managing time and productivity
- Excellent communication skills
- Inventory management
- Customer retention
- Objection handling
- New hire retention
- Coaching and mentoring
Timeline
Route Sales Specialist
Cintas
10.2016 - Current
Service Technician
Directcast USA
01.2015 - 10.2016
Service Technician
Seaway Supply Company
01.2013 - 01.2015
High School Diploma -
Elmwood Park High School
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