Douglas Clarke
Tucson,AZ
Summary
Detailed-oriented and dedicated professional experienced in coordinating, planning, and providing operational/administrative support. Readily able to transition from one critical task to another addressing urgent/emerging needs. Adept with training cross-functional teams in a technical environment across diverse domains. Knowledgeable in handling confidential matters and proprietary information. Ability to rapidly learn and apply new software skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Membership Specialist
Codac Health Recovery and Wellness
10.2022 - Current
- Ensured up to date member insurance and eligibility of requested services
- Performed member enrollments by gathering pertinent information and releases to ensure the member’s record is opened and ready for clinical services to begin
- Performed several telephonic, scheduling and resource functions that ensure callers are routed appropriately, messages documented according to protocol, and providing general information regarding available community resources
- Assisting in the quality management process by facilitating the dissemination of information aimed at collecting satisfaction data or issue resolution
- Worked collaboratively with all levels of staff to ensure effective
- Membership operations.
Front Desk Agent/Night Auditor
Hampton Inn/Home2 Suites
10.2021 - 10.2022
- End User Support & Training, Project Management, Technical
- Troubleshooting
- Reconcile hotel daily accounting ensuring accurate assessment of room and revenue collection
- Peer review night audit reports for corrections before submission to ownership and senior management
- General housekeeping of common areas as well as starting breakfast prep before the kitchen staff arrives
- Ensure guest satisfaction from check-in to departure
- Daily reconciliation of hotel room and revenue collection.
Front Desk Agent/Night Auditor
Days Inn
10.2019 - 09.2021
- End User Support & Training, Project Management, Technical
- Troubleshooting
- Reconcile hotel daily accounting ensuring accurate assessment of room and revenue collection
- Peer review night audit reports for corrections before submission to senior management
- Train new and current staff on computer/ software systems
- Provide Tier 1 help desk support for hotel software and troubleshoot issues for resolution before escalating to IT department
- Provided technical/application assistance to management on Microsoft Excel related issues.
Front Desk Receptionist/Attendant
Wildcat Fitness
03.2015 - 08.2019
- Coordinated with gym management to monitor daily operations
- Processed membership payments, provided surveys for feedback to improve efficiency of services, and resolved member complaints while ensuring satisfaction
- Coached and trained new staff/personal trainers on company software and front desk operations.
Front Desk Clerk/Administrative Assistant
On Target Fitness
12.2017 - 05.2019
- Skills: End User Support & Training, Project Management, System
- Administration, Technical Troubleshooting, System Optimization
- Oversaw front desk operations, trained staff on computer system/processes, and assisted customers with gym equipment/account maintenance
- Performed hardware/software installs and upgrades
- Partnered with Mindbody software IT department to configure and deploy system updates
- Provided onsite IT support to troubleshoot software issues, while ensuring minimal downtime in day- to- day activities
- Collaborated with Owner/Gym Management to develop and implement business Standard Operating Procedures (SOPs), targeted to define best practices and business processes
- Streamlined member record process by consolidating payment information and daily/monthly gym membership activity, which ensured accuracy of data for development of key sales metrics tracking report.
Education
High School Diploma -
Conant High School
Jaffrey, NHSkills
- Problem-Solving
- Customer Service
- Attention to Detail
- Adaptability and Flexibility
- Professionalism
- Continuous Improvement
Certification
Integrated Healthcare Peer Support Specialist.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCompany CulturePaid time offTimeline
Membership Specialist
Codac Health Recovery and Wellness
10.2022 - Current
Front Desk Agent/Night Auditor
Hampton Inn/Home2 Suites
10.2021 - 10.2022
Front Desk Agent/Night Auditor
Days Inn
10.2019 - 09.2021
Front Desk Clerk/Administrative Assistant
On Target Fitness
12.2017 - 05.2019
Front Desk Receptionist/Attendant
Wildcat Fitness
03.2015 - 08.2019
High School Diploma -
Conant High School
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