Douglas Cox
Tidewater Real Estate Solutions, LLC
Churchville,MD
1
Certification
31
years of professional experience
Detail-oriented owner and technician with a solid background in vehicle inspections and system repairs. Known for advanced diagnostics capabilities and effective leadership in driving team productivity and customer satisfaction.
Work History
Owner/Manager
10 Years 11 Months- Analyze, purchase and rehab properties for the purpose of leasing to tenants or selling on the retail market.
- Develop comprehensive marketing strategies to enhance property visibility and attract potential buyers.
- Streamline operational processes to improve efficiency in property management and tenant interactions.
- Manage tenant expectations, collect rents and perform necessary bookkeeping functions.
- Implement technology solutions for listing management, enhancing communication with clients and stakeholders.
Owner/Automotive Technician
10 Years 9 Months- Oversaw daily operations, ensuring exceptional service and customer satisfaction.
- Managed financial planning, budgeting, and forecasting to drive profitability.
- Implemented innovative marketing strategies to increase brand visibility and sales.
- Developed strategic partnerships with suppliers to enhance product offerings.
- Trained and mentored staff on operational procedures and customer service excellence.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Improved team productivity by introducing innovative project management tools and techniques.
- Interacted well with customers to build connections and nurture relationships.
Automotive Technician
6 Years 9 Months- Diagnosed and repaired automotive systems using advanced diagnostic tools.
- Performed routine maintenance services efficiently to enhance vehicle performance.
- Collaborated with team members to streamline repair processes, improving turnaround times.
- Mentored junior technicians on best practices and safety protocols in the workshop.
- Analyzed complex mechanical issues, developing effective solutions for customer satisfaction.
- Conducted thorough inspections of vehicles, identifying potential issues before they escalated.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Performed safety and emissions inspections.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Maintained up-to-date knowledge of automotive industry standards and practices.
Automotive Technician
6 Months- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of repairs, parts used, and service history for customer reference.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Performed routine maintenance services efficiently to enhance vehicle performance.
Automotive Technician
4 Years 3 Months- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic and import automotive brands.
Education
High School Diploma
Skills
Property evaluation
Financial analysis
Vendor management
Troubleshooting skills
Advanced diagnostics
System repairs
Brake systems
Steering systems
Suspension systems
Exhaust systems
Heating and air conditioning
Electrical repairs
Certification
- Certified Volkswagen Expert Technician
- Maryland State Automotive Safety Inspector
Timeline
Owner/Manager
Tidewater Real Estate Solutions, LLC
09.2015 - CurrentRead More
Owner/Automotive Technician
North End Import Service, Inc.
07.2009 - 04.2020Read More
Automotive Technician
Cook Volkswagen
10.2002 - 07.2009Read More
Automotive Technician
Valley Motors Volkswagen Of Hunt Valley
04.2000 - 10.2000Read More
Automotive Technician
Aberdeen Muffler Works
01.1996 - 04.2000Read More
The John Carroll School
High School Diploma
Read More