Summary
Overview
Work History
Education
Skills
Personal Information
Education
Timeline
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Douglas Crouse

Field Service Technician
Salina,KS

Summary

Experienced industrial professional with a strong background in industrial controls, PLCs, VFDs, and troubleshooting AC/DC high voltage circuits. Seeking a service position in an industrial environment that offers challenging opportunities. Proficient in MS Office and adaptable to new programs. Thrives on new challenges and excels both independently and within a team. Known for quickly learning new skills. Experienced international and domestic traveler with a valid passport, ready to embrace diverse opportunities.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work History

Field Service Technician

Afinitas
Mediapolis, Iowa
04.2024 - Current
  • Field service technician on industrial concrete forming machines
  • Helps with installation, tech support, and troubleshooting
  • The position was originally agreed to be 50% remote phone support from home but has since changed to 90% travel
  • Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.

Customer Service Technician

Bradbury Co.
Moundridge, Ks, Kansas
08.2023 - 04.2024
  • Online customer support and troubleshooting
  • I was originally hired for a traveling tech position but once hired, the position evolved into an office support position because of my experience
  • Helping customers with Allen Bradley PLC troubleshooting and program modifications
  • Troubleshoot mechanical issues
  • Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
  • Improved customer satisfaction by addressing and resolving technical issues in a timely manner.

Field Service Technician II

Varian Medical System
Salina, KS
05.2021 - 07.2023
  • Travel to clinics throughout Kansas to maintain and safely repair Linear Accelerators used for radiation treatment of cancer
  • We were on-call after hours
  • Test and calibrate system to insure safe energy treatments for patients
  • Safely troubleshoot, remove, and replace components in circuits from 24V up to 55kV
  • Generate detailed reports on service and repairs to clinics for Insurance audits

Field Service Technician

Battenfeld- Cincinnati American Maplan
McPherson, Kansas
10.2016 - 05.2021
  • Travel to facilities across North America to install and repair plastic extrusion systems including the hydraulic cooling/compression roller system for the packaging division
  • Train operators and facility staff on operations and safety of industrial plastic extrusion system
  • Read and interpret electrical circuitry diagrams, manuals and schematics for troubleshooting
  • Calibrate and repair machines as needed
  • Replace wiring and components on 24V to 480V systems
  • Perform troubleshooting of machines and systems using testing instruments to diagnose issues
  • Write and submit technical maintenance reports and operation manuals
  • Factory acceptance testing on new machines
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Equipment Body Mechanic II

RSMS
Salina, KS
08.2006 - 01.2013
  • Company Overview: KS National Guard
  • Secondary Lead position in charge of welding and paint teams including inspections, scheduling, and time logging
  • Welding and repair on National Guard heavy equipment trailers
  • KS National Guard
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.

Education

Associates - Applied Sciences

Salina Area Technical College
01.2013 - 12.2015

Skills

  • Troubleshooting and repair
  • Technical analysis
  • Fault diagnosis
  • Reading wiring diagrams
  • Technical troubleshooting
  • Installation and maintenance
  • Customer training
  • Customer service

Personal Information

Title: Field Service Technician

Education

Salina, KS

Timeline

Field Service Technician

Afinitas
04.2024 - Current

Customer Service Technician

Bradbury Co.
08.2023 - 04.2024

Field Service Technician II

Varian Medical System
05.2021 - 07.2023

Field Service Technician

Battenfeld- Cincinnati American Maplan
10.2016 - 05.2021

Associates - Applied Sciences

Salina Area Technical College
01.2013 - 12.2015

Equipment Body Mechanic II

RSMS
08.2006 - 01.2013

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Douglas CrouseField Service Technician