Open To Work
DOUGLAS CURTIS
Fort Myers,FL
Work Preference
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
Work History
Director of Patient Transport
Crothall Healthcare
Cumberland, USA
05.2026 - Current
- Directed on-site patient transport operations, providing executive leadership for 50-member team, managing shift supervisors and dispatch workflows to enhance labor productivity.
- Spearhead strategic collaboration with hospital executive leadership, nursing administration, and clinical department heads to align transport operations with patient flow priorities.
- Drive patient throughput and capacity, achieving a 10% reduction in patient wait times by leveraging Epic analytics to forecast volume and dynamically optimize staff deployment.
- Established and monitored departmental KPIs, service level agreements (SLAs), and safety protocols to ensure operational execution met high standards and complied with contracts.
- Account: UPMC Western Maryland
Environmental Services (EVS) Operations Manager
Crothall Healthcare
Cumberland, USA
03.2023 - 05.2026
- Directed comprehensive facility-wide EVS operations, enforcing institutional policies, safety standards, and healthcare regulatory compliance across all shifts.
- Led continuous improvement initiatives, including the design and execution of an equipment recovery program that optimized capital resource utilization and reduced operational losses.
- Managed resource allocation, supply chain utilization, and inventory controls to ensure operational readiness and uphold fiscal discipline.
- Oversaw talent management initiatives, delivering structured coaching, performance appraisals, and leadership development programs to strengthen internal talent pipelines.
- Account: UPMC Western Maryland
Line Supervisor
Lifetime Products
Clearfield, USA
01.2020 - 07.2021
- Managed daily line operations and led a15-person team to consistently achieve safety, quality, delivery, and cost targets in ahigh-volume lean manufacturing environment.
- Enforced stringent workplace safety protocols and quality benchmarks, ensuring adherence to regulatory compliance standards.
- Applied continuous improvement frameworks and structured problem-solving methodologies to address operational bottlenecks, enhancing shift productivity.
- Managed employees for maximum productivity, efficiency, and job safety.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Operations Manager
Got Junk
Salt Lake City, USA
02.2016 - 04.2018
- Directed daily operations and oversaw performance, staffing, and accountability for 20-person workforce, ensuring alignment with business objectives.
- Managed labor allocation and controlled operational costs to maintain P&L accountability and enhance departmental profitability.
- Developed and implemented onboarding and training programs focused on operational performance benchmarks, safety standards, and customer satisfaction.
Operations & Administrative Support
Pacific Shipyards International, LLC
Honolulu, USA
11.2014 - 12.2015
- Supported executive management by providing operational reporting and implementing policies, enhancing administrative efficiency.
- Managed timekeeping, labor records, and payroll operations, ensuring accurate compensation for departmental staff.
- Executed daily tasks with precision and efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Human Resources Supervisor
United States Army
Honolulu, USA
03.2004 - 10.2012
- Directed full-lifecycle personnel administration, including performance evaluations, promotions, transfers, and organizational restructuring, through enterprise HR systems to optimize workforce management.
- Supervised, trained, and evaluated 15 personnel in administrative unit, enhancing human capital and operational support for 900+ service members.
- Interpreted, audited, and enforced compliance with institutional regulations, standard operating procedures, and governance standards, ensuring organizational adherence.
Education
Master of Science (M.S.) - Management and Leadership
Western Governors University
Salt Lake City, UT01-2025
Bachelor of Science (B.S.) - Technical Management
Utah State University
Logan, UT01-2024
Associate of Applied Science (A.A.S.) - General Business
Utah State University
Logan, UT01-2022
Skills
- Operations Management
- Healthcare Standards
- Process Optimization
- Operational efficiency
- Lean & Kaizen Methodologies
- Resource Allocation
- Cost control
- Team management
- Team leadership
- Performance management
- Coaching Programs
- Cross-Functional Alignment
- Client & Stakeholder Relations
- Team Coordination
- Continuous improvement
- Decision-making
- People management
- Team collaboration
- Strategic Leadership
- Operational efficiency
- Continuous improvement
Core Management Competencies
Operations Management, Cross-Functional Alignment, Client & Stakeholder Relations, Change Management, Large Team Supervision (50+), Leadership Development, Performance Appraisals, Talent Retention, Lean & Kaizen Methodologies, Process Optimization, KPI & Metric Governance, Quality Assurance, Resource Allocation, Cost Control & Budgeting, Asset Management, Regulatory Compliance
Timeline
Director of Patient Transport
Crothall Healthcare
05.2026 - Current
Environmental Services (EVS) Operations Manager
Crothall Healthcare
03.2023 - 05.2026
Line Supervisor
Lifetime Products
01.2020 - 07.2021
Operations Manager
Got Junk
02.2016 - 04.2018
Operations & Administrative Support
Pacific Shipyards International, LLC
11.2014 - 12.2015
Human Resources Supervisor
United States Army
03.2004 - 10.2012
Master of Science (M.S.) - Management and Leadership
Western Governors University
Bachelor of Science (B.S.) - Technical Management
Utah State University
Associate of Applied Science (A.A.S.) - General Business
Utah State University