Jon Maack
Shoreview,MN
Summary
Experienced, dynamic, collaborative leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in optimizing processes, ensuring high standards, and aligning efforts with organizational goals. Known for customer-first approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Director of Patient Transport
UMMC West Bank
04.2025 - Current
- Managed Transport team in Hospital with 635 licensed beds
- Oversaw high-water mark for overall Turnaround Time compliance – 95.3%
Bench Director
Crothall Healthcare
01.2024 - 04.2025
- Provided Manager development support at University of Chicago
- Provided start-up support at Inova Health System for Patient Observation program of 450+ FTEs
- Filled vacant Unit Director role at University of Kentucky Hospital
Director of Patient Transport
Mercy Hospital
04.2021 - 01.2024
- Managed Patient Transport department in a hospital with 271 beds, and annual trip volume of 100,000+
- Managed staff of 20 FTE, or 31 hourly employees
- Successfully implemented new strategies to improve overall turnaround compliance by over 8%
- Expanded Transport scope to include all surgical patients, adding 1.0 FTE in the process
- Achieved Audit score of 99%
Director of Patient Transport
St Joseph’s Hospital
02.2018 - 12.2020
- Managed Patient Transport department in a hospital with 233 beds, and annual trip volume of 49,000+
- Managed department of 10.3 FTE, or 21 hourly employees
- Managed labor budget of $400,000 annually, consistently achieving budgetary targets
- Implemented new strategies for achieving best-in-class turnaround times
- Maintained client satisfaction while undergoing FTE reduction
- Collaborated with Volunteer Coordinator to establish and implement "Step Force" Volunteer Transport program
Education
Associate of Arts -
North Hennepin Community College
Brooklyn Park, MN05.2007
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Project management
Timeline
Director of Patient Transport
UMMC West Bank
04.2025 - Current
Bench Director
Crothall Healthcare
01.2024 - 04.2025
Director of Patient Transport
Mercy Hospital
04.2021 - 01.2024
Director of Patient Transport
St Joseph’s Hospital
02.2018 - 12.2020
Associate of Arts -
North Hennepin Community College
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