Summary
Work History
Education
Skills
Timeline
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Doug Fletcher

Doug Fletcher

Bloomsburg,PA

Summary

Experienced business development professional and operational trainer with expertise in the automotive industry, financial products, and luxury goods. Skilled in sales and marketing planning, relationship building, process design, and problem-solving. Notable achievements include designing and writing training manuals, managing a team of eleven, and enhancing perceived value in high-end product sales. Collaborated with a marketing team to improve product brands and created an operational handbook for new employees. Passionate bank manager with a focus on customer service and staff loyalty. Strong leadership and communication skills.

Work History

Branch Manager

Citizens Bank N.A.
08.2023 - 01.2025
  • Provide effective leadership to branch team, ensuring positive and collaborative work environment
  • Promote and cross-sell products to meet branch goals
  • Monitor and manage branch performance metrics
  • Collaborate with business partners to identify opportunities for business growth
  • Conduct regular and surprise audits to address any compliance or operational risk

Relationship Banker

Santander Bank N.A.
03.2023 - 08.2023
  • Recruited to be increase relationship with High-net-worth clients
  • Provide product recommendations to meet and exceed branch goals, while meeting client financial goals
  • Train new bankers and tellers on standard operating procedure
  • Collaborate with branch management to ensure best possible recommendation
  • Cultivate strong customer relationships

Member Services Representative II

Members 1st Federal Credit Union
11.2021 - 03.2023
  • Recruited to help increase branch production and expand supervisory staff
  • Expanded branch membership
  • Increased branch loan dollars and originations
  • Coached tellers to increase transaction count
  • Lead floor staff training to expand policy understanding on a weekly basis

Customer Experience & Marketing Manager

Advantage Lifts & Backyard Buddy
02.2021 - 11.2021
  • Brought in to expand the sales team and built revenue from $10MM to $25MM as well as to help refine the marketing strategy
  • Targeted focus was to evaluate individual and team performance
  • Wrote training manual for sales staff that increased sales training
  • Defined every sales process which saw an increase in productivity of 20%
  • Streamlined warranty process that reduced processing time by 50%
  • Researched and expanded show schedule for outside sales team
  • Managed all incoming sales concerns and complaints and found resolutions

Education

Bachelor of Science - Finance

Oklahoma State University
Stillwater, OK
06-2029

Skills

  • Student Lead Training
  • Contract Negation Control
  • Cold Prospecting
  • Market Research
  • Process Implementation & Optimization
  • Budget and Cost Control
  • Expert in risk management
  • Excels in team leadership
  • Cash handling expertise
  • Project management
  • Regulatory compliance
  • Financial administration
  • Reporting
  • Customer relationships
  • Revenue generation
  • Community relations
  • Investment guidance
  • Sales planning
  • Business development
  • Coaching and mentoring
  • Upselling and cross selling
  • Financial oversight
  • Client acquisition
  • Financial services
  • Client relationship management
  • Financial advising
  • Business planning
  • Public speaking
  • Relationship management
  • Product training

Timeline

Branch Manager

Citizens Bank N.A.
08.2023 - 01.2025

Relationship Banker

Santander Bank N.A.
03.2023 - 08.2023

Member Services Representative II

Members 1st Federal Credit Union
11.2021 - 03.2023

Customer Experience & Marketing Manager

Advantage Lifts & Backyard Buddy
02.2021 - 11.2021

Bachelor of Science - Finance

Oklahoma State University
Doug Fletcher